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3109
February 22nd, 2020 09:00
Stuck in startup loop
My Inspiron is stuck in a startup loop after trying to reset my system to factory settings. How do I resolve this issue so I can use my laptop again?
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LSUFAN51
4 Operator
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6.5K Posts
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February 22nd, 2020 10:00
Windows 10 is on the computer ? What is your Dell model number ? Ex: Dell Inspiron 3543, windows 10
1. Power off computer
2. Power on computer, quickly start tapping F2 key continuously until you see BIOS setup.
In the BIOS menu, you will find the product model in the menu title or listed under System Name
How to find the product model of your Dell computer
https://www.dell.com/support/article/us/en/04/sln298441/how-to-find-the-product-model-of-your-dell-computer?lang=en#Section_1
After, run diagnostic to check the hard drive and other hardware within the system.
1. Power off computer
2. Power on system, quickly start tapping F12 key continuously until you see Preparing One Time Boot Menu in top right corner of screen. In Dell Preboot menu, select Diagnostic.
After quick tests, select Hard drive and then Thorough Test Mode. Report back any error code.
ePSA Pre-boot System Assessment Dell (Official Dell Tech Support):
https://youtu.be/qeHNSxW7VSM
robedebo
1 Message
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January 14th, 2024 05:16
I ran the initial diagnostic test and now in the thorough test mode. It has got to 95% with no error messages but seems to be stuck there. Please advise.
KgapholaOSCAR
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1 Message
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August 12th, 2025 16:30
Me too😭how to fix this