SupportAssist error code D0702

Question

I keep having error code D0702 whenever I run Support Assist Hardware Scan manually. I've done this today with either Ethernet enabled and active or with wireless enabled and active and with Airplane mode disabled. Usually I just re-scan with out any settings changes and the error miraculously disappears. Today I've done 5 scans and all return this error. Is this a problem with numerous bloatware that came with the laptop?

XPS_Man · Accepted Answer

NOPES this is an issue with SupportAssist's latest built.

I have a case with their level 3 team and they have confirmed these false error messages will go away after next release of version 3.12

Until than you should ignore these errors and do hardware checks via F12 > Daignostics

But Why Dell · Answer

I am on SupportAssist 3.12.3.5. Still shows DO702 and D0605 errors. These errors seem to come and go and I am unable to resolve. So in summary, I suggest 3.12 did not fix these false positives.

AdrianG001 · Answer

This sounds like a hardware fail which would be on the MB. Run diagnostics one more time (tap F12 immediately at boot) and watch for additional error codes. This MS forum page may help though a bit lengthy. Since you are under warranty I would also suggest calling Dell tech support if the above does not help.

But Why Dell · Answer

Thanks Adrian. I ran the F12 advanced diagnostics, the only error returned was that it didn't recognise my battery charger (long standing issue).

However, once I ran the Dell SupportAssist diagnosis again after the F12 diagnosis, the D0702 and D0605 errors did not return, so I guess that is good.

The Support Assist diagnosis showed nil errors ... though to note, it also didn't pick up the ongoing on/off battery recharger issues I have been having for the last 6 months (I just work around that now as discussed earlier).

Yassin Mahgoub · Answer

I have run the f12 diagnostics and it showed no errors. However, when I tried to run the SupportAssist app I still get the the D0702 error knowing that I have version 3.14.0.91 of the assist app. So what should I do?

labia · Answer

same problem

ispalten · Answer

I'm on 3.14.0.91 as well, same problems:

F12 passes all tests. So I re-ran the H/W test, same results.

Same result last month too:

I have never seen any errors or operational problems with PCI bus or Network wireless card.

I do wonder what that error for the Network card is though? It is the Intel one that is both wired and wireless capable. I do use only the wireless, however there IS a wired connection I can use, but it is Disabled unless I want to use wired vs. wireless connection. Could explain the Network card error, but not the PCI one.

I should also mention I am on an XPS 8940.

Dave877 · Answer

@ispalten​ I'm on version 3.14.13.0 of SupportAssist.  The D0702 error first appeared this week.  I have no serious functional problems with my XPS 8910.  It's irritating to get an error code when there might not be an error.

Downed_Aviator · Answer

@Dave877​ I have this problem with Version: 3.14.2.45116 on Alienware Aurora r13

Skwish · Answer

@Downed_Aviator​ Same, except on Alien Aurora R9.  Nearly had a heart attack.

Chuck-A-B · Answer

@XPS_Man​ Sorry but I have version 4.0.0.51819 and I received a cpuple of these errors: PCI Status - Fail   Error Code List     - PCI Status Tests - D0702 - Network Card - Fail    Error Code3 List     - PCI Status Tests - D0702 I don't get these messages when running the diagnostics from the BIOS.

XPS_Man · Answer

@Chuck-A-B​  Version 4.0 is full of bugs and they have pulled in back If you uninstall 4.0 and reinstall it, you will get 3.14 D0702 this is a very old bug, they fixed it for most of the machines, but it still comes now n then

Inspiron

SupportAssist error code D0702

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