Unable to install Intel Thunderbolt Controller Driver

Well, I have the same problem with a Precision 3561.
The latest firmware that I can see is 1.8.0

So: waiting for the new drivers AND waiting for the new firmware.
Curious to know: if so many people have problems with this dock: did it ever work?

Same issue on my 9575 2n1 with 2nd monitor disappearing and unable to install thunderbolt controller. thunderbolt controller disappeared from start menu but is found in the app section so i removed TB controller and tried to reinstall with no success.  

Yes, I have exactly the same issue on 2 XPS 13 9360 machines. Have flashed BIOS and thunderbolt firmware. Fatal error is on a sub-set install dch_setup.msi during the driver install. If you locate that msi in the programdata folder and run separately you get a different error message - this is where the problem lies.... What the resolution is, at the moment, is unknown. Hopefully Dell will come up with a resolution soon, I cannot apply the 'urgent' update and so I am assuming there is a vulnerability that needs to be fixed.

I tried to install the same update. Received error "failed to install MSI package." Error 0x80070643

It seems there is another piece of software that needs to be installed before the MSI package can be installed. There is a link to instructions on how to access and install this other piece of software, but the procedure is way, way over my head. To paraphrase what others have already said, Dell should issue a simple, seamless solution.

My original issue is the battery on my XPS15 9500 stops recharging after waking up from sleep. My workaround is to shut down the computer if I know I'll be away for more that two or three hours. 

@DELL-Jesse L

This problem with the installer error is obscure. It looks like it fails if the driver being installed is already the same version as it's trying to update. So in my case, the system appears to be ok and running fine now despite the installer failure.

Matt

Matt Freeman,

Following up to see if your system issue is resolved and that your computer is working fine now?  Let us know.

I managed to install the driver going to device manager and searching for it in the computer but the application keeps crashing or i think its installed already i dont know

i am having the same problem

[5A54:4ECC][2022-04-04T08:53:25]i001: Burn v3.11.2.4516, Windows v10.0 (Build 22000: Service Pack 0), path: C:\WINDOWS\Temp\{88209AE7-5E7F-4DC9-85A0-9500BB29B473}\.cr\Thunderbolt(TM) Software Installer.exe
[5A54:4ECC][2022-04-04T08:53:25]i000: Initializing string variable 'InstallTcc' to value 'yes'
[5A54:4ECC][2022-04-04T08:53:25]i009: Command Line: '"-burn.clean.room=C:\ProgramData\Dell\drivers\778ed139-7fec-4ffb-9c1d-6fc43c00e669\Thunderbolt(TM) Software Installer.exe" -burn.filehandle.attached=576 -burn.filehandle.self=572 /install InstallTcc=no /log C:\ProgramData\dell\drivers\778ed139-7fec-4ffb-9c1d-6fc43c00e669\DUPLogDir\DUP8E.tmp'
[5A54:4ECC][2022-04-04T08:53:25]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\ProgramData\Dell\drivers\778ed139-7fec-4ffb-9c1d-6fc43c00e669\Thunderbolt(TM) Software Installer.exe'
[5A54:4ECC][2022-04-04T08:53:25]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\ProgramData\Dell\drivers\778ed139-7fec-4ffb-9c1d-6fc43c00e669\'
[5A54:4ECC][2022-04-04T08:53:25]i000: Setting string variable 'WixBundleLog' to value 'C:\ProgramData\dell\drivers\778ed139-7fec-4ffb-9c1d-6fc43c00e669\DUPLogDir\DUP8E.tmp'
[5A54:4ECC][2022-04-04T08:53:25]i052: Condition 'VersionNT64 AND VersionNT >= v10.0' evaluates to true.
[5A54:4ECC][2022-04-04T08:53:25]i000: Setting string variable 'WixBundleName' to value 'Thunderbolt™ Software'
[5A54:4ECC][2022-04-04T08:53:25]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel(R) Corporation'
[5A54:531C][2022-04-04T08:53:25]i000: Setting string variable 'InstallTcc' to value 'no'
[5A54:531C][2022-04-04T08:53:25]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[5A54:531C][2022-04-04T08:53:25]i000: Setting version variable 'WixBundleFileVersion' to value '1.47.0.0'
[5A54:4ECC][2022-04-04T08:53:25]i100: Detect begin, 4 packages
[5A54:4ECC][2022-04-04T08:53:25]i101: Detected package: InstallPreconditionsChecker.exe, state: Absent, cached: None
[5A54:4ECC][2022-04-04T08:53:25]i101: Detected package: LegacyUninstaller.exe, state: Absent, cached: None
[5A54:4ECC][2022-04-04T08:53:25]i101: Detected package: dch_setup.msi, state: Absent, cached: None
[5A54:4ECC][2022-04-04T08:53:25]i101: Detected package: TbtLegacyPlug.msi, state: Absent, cached: Complete
[5A54:4ECC][2022-04-04T08:53:25]i199: Detect complete, result: 0x0
[5A54:531C][2022-04-04T08:53:27]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[5A54:4ECC][2022-04-04T08:53:27]i200: Plan begin, 4 packages, action: Install
[5A54:4ECC][2022-04-04T08:53:27]i052: Condition 'NOT Installed' evaluates to true.
[5A54:4ECC][2022-04-04T08:53:27]w321: Skipping dependency registration on package with no dependency providers: InstallPreconditionsChecker.exe
[5A54:4ECC][2022-04-04T08:53:27]i000: Setting string variable 'WixBundleLog_InstallPreconditionsChecker.exe' to value 'C:\ProgramData\dell\drivers\778ed139-7fec-4ffb-9c1d-6fc43c00e669\DUPLogDir\DUP8E_000_InstallPreconditionsChecker.exe.tmp'
[5A54:4ECC][2022-04-04T08:53:27]i000: Setting string variable 'WixBundleRollbackLog_InstallPreconditionsChecker.exe' to value 'C:\ProgramData\dell\drivers\778ed139-7fec-4ffb-9c1d-6fc43c00e669\DUPLogDir\DUP8E_000_InstallPreconditionsChecker.exe_rollback.tmp'
[5A54:4ECC][2022-04-04T08:53:27]i052: Condition 'NOT Installed' evaluates to true.
[5A54:4ECC][2022-04-04T08:53:27]w321: Skipping dependency registration on package with no dependency providers: LegacyUninstaller.exe
[5A54:4ECC][2022-04-04T08:53:27]i000: Setting string variable 'WixBundleLog_LegacyUninstaller.exe' to value 'C:\ProgramData\dell\drivers\778ed139-7fec-4ffb-9c1d-6fc43c00e669\DUPLogDir\DUP8E_001_LegacyUninstaller.exe.tmp'
[5A54:4ECC][2022-04-04T08:53:27]i000: Setting string variable 'WixBundleRollbackLog_LegacyUninstaller.exe' to value 'C:\ProgramData\dell\drivers\778ed139-7fec-4ffb-9c1d-6fc43c00e669\DUPLogDir\DUP8E_001_LegacyUninstaller.exe_rollback.tmp'
[5A54:4ECC][2022-04-04T08:53:27]i000: Setting string variable 'WixBundleRollbackLog_dch_setup.msi' to value 'C:\ProgramData\dell\drivers\778ed139-7fec-4ffb-9c1d-6fc43c00e669\DUPLogDir\DUP8E_002_dch_setup.msi_rollback.tmp'
[5A54:4ECC][2022-04-04T08:53:27]i000: Setting string variable 'WixBundleLog_dch_setup.msi' to value 'C:\ProgramData\dell\drivers\778ed139-7fec-4ffb-9c1d-6fc43c00e669\DUPLogDir\DUP8E_002_dch_setup.msi.tmp'
[5A54:4ECC][2022-04-04T08:53:27]i000: Setting string variable 'WixBundleRollbackLog_TbtLegacyPlug.msi' to value 'C:\ProgramData\dell\drivers\778ed139-7fec-4ffb-9c1d-6fc43c00e669\DUPLogDir\DUP8E_003_TbtLegacyPlug.msi_rollback.tmp'
[5A54:4ECC][2022-04-04T08:53:27]i000: Setting string variable 'WixBundleLog_TbtLegacyPlug.msi' to value 'C:\ProgramData\dell\drivers\778ed139-7fec-4ffb-9c1d-6fc43c00e669\DUPLogDir\DUP8E_003_TbtLegacyPlug.msi.tmp'
[5A54:4ECC][2022-04-04T08:53:27]i201: Planned package: InstallPreconditionsChecker.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None
[5A54:4ECC][2022-04-04T08:53:27]i201: Planned package: LegacyUninstaller.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None
[5A54:4ECC][2022-04-04T08:53:27]i201: Planned package: dch_setup.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[5A54:4ECC][2022-04-04T08:53:27]i201: Planned package: TbtLegacyPlug.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[5A54:4ECC][2022-04-04T08:53:27]i299: Plan complete, result: 0x0
[5A54:4ECC][2022-04-04T08:53:27]i300: Apply begin
[5A54:4ECC][2022-04-04T08:53:27]i010: Launching elevated engine process.
[5A54:4ECC][2022-04-04T08:53:27]i011: Launched elevated engine process.
[5A54:4ECC][2022-04-04T08:53:28]i012: Connected to elevated engine.
[444C:256C][2022-04-04T08:53:28]i358: Pausing automatic updates.
[444C:256C][2022-04-04T08:53:28]i359: Paused automatic updates.
[444C:256C][2022-04-04T08:53:28]i360: Creating a system restore point.
[444C:256C][2022-04-04T08:53:33]i361: Created a system restore point.
[444C:256C][2022-04-04T08:53:33]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6653e751-8a5d-4ba0-b13d-c3a212e9cd67}, options: 0x7, disable resume: No
[444C:256C][2022-04-04T08:53:33]i000: Caching bundle from: 'C:\WINDOWS\Temp\{5FB6AAA6-60CA-49CF-B059-10B4050C47A3}\.be\TbtDchInstallerNotSigned.exe' to: 'C:\ProgramData\Package Cache\{6653e751-8a5d-4ba0-b13d-c3a212e9cd67}\TbtDchInstallerNotSigned.exe'
[444C:256C][2022-04-04T08:53:33]i320: Registering bundle dependency provider: {6653e751-8a5d-4ba0-b13d-c3a212e9cd67}, version: 1.47.0.0
[444C:256C][2022-04-04T08:53:33]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6653e751-8a5d-4ba0-b13d-c3a212e9cd67}, resume: Active, restart initiated: No, disable resume: No
[444C:48E0][2022-04-04T08:53:33]i305: Verified acquired payload: InstallPreconditionsChecker.exe at path: C:\ProgramData\Package Cache\.unverified\InstallPreconditionsChecker.exe, moving to: C:\ProgramData\Package Cache\FD808E4B5CB6ACC6D56A4EF0CD06A2E951E7051E\InstallPreconditionsChecker.exe.
[444C:48E0][2022-04-04T08:53:33]i305: Verified acquired payload: LegacyUninstaller.exe at path: C:\ProgramData\Package Cache\.unverified\LegacyUninstaller.exe, moving to: C:\ProgramData\Package Cache\AC31165807FAA2C3D0B92672233153095139948D\LegacyUninstaller.exe.
[444C:48E0][2022-04-04T08:53:33]i305: Verified acquired payload: dch_setup.msi at path: C:\ProgramData\Package Cache\.unverified\dch_setup.msi, moving to: C:\ProgramData\Package Cache\{0A5C4FC7-C229-464C-A042-1DB2352152B6}v1.47.0.0\dch_setup.msi.
[444C:48E0][2022-04-04T08:53:33]i304: Verified existing payload: TbtLegacyPlug.msi at path: C:\ProgramData\Package Cache\{488D2737-A8BE-4F2A-8A9B-AEFF2DB8833F}v18.0.0.0\TbtLegacyPlug.msi.
[444C:256C][2022-04-04T08:53:33]i301: Applying execute package: InstallPreconditionsChecker.exe, action: Install, path: C:\ProgramData\Package Cache\FD808E4B5CB6ACC6D56A4EF0CD06A2E951E7051E\InstallPreconditionsChecker.exe, arguments: '"C:\ProgramData\Package Cache\FD808E4B5CB6ACC6D56A4EF0CD06A2E951E7051E\InstallPreconditionsChecker.exe" 1.47.0.0'
[5A54:4ECC][2022-04-04T08:53:33]i319: Applied execute package: InstallPreconditionsChecker.exe, result: 0x0, restart: None
[444C:256C][2022-04-04T08:53:33]i301: Applying execute package: LegacyUninstaller.exe, action: Install, path: C:\ProgramData\Package Cache\AC31165807FAA2C3D0B92672233153095139948D\LegacyUninstaller.exe, arguments: '"C:\ProgramData\Package Cache\AC31165807FAA2C3D0B92672233153095139948D\LegacyUninstaller.exe"'
[5A54:4ECC][2022-04-04T08:53:34]i319: Applied execute package: LegacyUninstaller.exe, result: 0x0, restart: None
[444C:256C][2022-04-04T08:53:34]i323: Registering package dependency provider: {0A5C4FC7-C229-464C-A042-1DB2352152B6}, version: 1.47.0.0, package: dch_setup.msi
[444C:256C][2022-04-04T08:53:34]i301: Applying execute package: dch_setup.msi, action: Install, path: C:\ProgramData\Package Cache\{0A5C4FC7-C229-464C-A042-1DB2352152B6}v1.47.0.0\dch_setup.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALL_TCC="no" WIXBUNDLEORIGINALSOURCE="C:\ProgramData\Dell\drivers\778ed139-7fec-4ffb-9c1d-6fc43c00e669\Thunderbolt(TM) Software Installer.exe"'
[444C:256C][2022-04-04T08:53:37]e000: Error 0x80070643: Failed to install MSI package.
[444C:256C][2022-04-04T08:53:37]e000: Error 0x80070643: Failed to execute MSI package.
[5A54:4ECC][2022-04-04T08:53:37]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[5A54:4ECC][2022-04-04T08:53:37]i319: Applied execute package: dch_setup.msi, result: 0x80070643, restart: None
[5A54:4ECC][2022-04-04T08:53:37]e000: Error 0x80070643: Failed to execute MSI package.
[444C:256C][2022-04-04T08:53:37]i318: Skipped rollback of package: dch_setup.msi, action: Uninstall, already: Absent
[5A54:4ECC][2022-04-04T08:53:37]i319: Applied rollback package: dch_setup.msi, result: 0x0, restart: None
[444C:256C][2022-04-04T08:53:37]i329: Removed package dependency provider: {0A5C4FC7-C229-464C-A042-1DB2352152B6}, package: dch_setup.msi
[444C:256C][2022-04-04T08:53:37]i351: Removing cached package: dch_setup.msi, from path: C:\ProgramData\Package Cache\{0A5C4FC7-C229-464C-A042-1DB2352152B6}v1.47.0.0\
[444C:256C][2022-04-04T08:53:37]i301: Applying rollback package: LegacyUninstaller.exe, action: Uninstall, path: C:\ProgramData\Package Cache\AC31165807FAA2C3D0B92672233153095139948D\LegacyUninstaller.exe, arguments: '"C:\ProgramData\Package Cache\AC31165807FAA2C3D0B92672233153095139948D\LegacyUninstaller.exe"'
[5A54:4ECC][2022-04-04T08:53:37]i319: Applied rollback package: LegacyUninstaller.exe, result: 0x0, restart: None
[444C:256C][2022-04-04T08:53:37]i351: Removing cached package: LegacyUninstaller.exe, from path: C:\ProgramData\Package Cache\AC31165807FAA2C3D0B92672233153095139948D\
[444C:256C][2022-04-04T08:53:37]i301: Applying rollback package: InstallPreconditionsChecker.exe, action: Uninstall, path: C:\ProgramData\Package Cache\FD808E4B5CB6ACC6D56A4EF0CD06A2E951E7051E\InstallPreconditionsChecker.exe, arguments: '"C:\ProgramData\Package Cache\FD808E4B5CB6ACC6D56A4EF0CD06A2E951E7051E\InstallPreconditionsChecker.exe"'
[5A54:4ECC][2022-04-04T08:53:37]i319: Applied rollback package: InstallPreconditionsChecker.exe, result: 0x0, restart: None
[444C:256C][2022-04-04T08:53:37]i351: Removing cached package: InstallPreconditionsChecker.exe, from path: C:\ProgramData\Package Cache\FD808E4B5CB6ACC6D56A4EF0CD06A2E951E7051E\
[444C:256C][2022-04-04T08:53:37]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6653e751-8a5d-4ba0-b13d-c3a212e9cd67}, resume: None, restart: None, disable resume: No
[444C:256C][2022-04-04T08:53:37]i330: Removed bundle dependency provider: {6653e751-8a5d-4ba0-b13d-c3a212e9cd67}
[444C:256C][2022-04-04T08:53:37]i352: Removing cached bundle: {6653e751-8a5d-4ba0-b13d-c3a212e9cd67}, from path: C:\ProgramData\Package Cache\{6653e751-8a5d-4ba0-b13d-c3a212e9cd67}\
[444C:256C][2022-04-04T08:53:37]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6653e751-8a5d-4ba0-b13d-c3a212e9cd67}, resume: None, restart initiated: No, disable resume: No
[5A54:4ECC][2022-04-04T08:53:37]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

Brilliant, that did the trick for me TY!

Any updates as of June 1, 2022?

I entirely agree about the message that should say already updated!  

Hi shikilh, Could you close this ticket? I will reimage the laptop with the updated firmware and dirvers.

Thank you for your support.

Cheers,

Daniel.

Hi, Could you close this ticket for now? I will try reimage the machine and will try again.

Cheers,

Daniel.

No don't close it please, the issue is not resolved. Tried to delete the old program, tried to remove the device from the device manager, updated to the latest BIOS (1.13), tried a manual install. Still no luck. Mt TB16 with my XPS 9510 is kind of useless. The dock connects but doesnt see the monitors connected to it.