Unsolved
1 Rookie
•
1 Message
•
2 Points
0
1336
August 27th, 2024 18:39
Unexplained failure to support Windows 11
<Profanity is never allowed on our Forum. DELL-Admin>
I bought a (then) top spec laptop in 2017.
I am now told that it will not support an upgrade to Windows 11. Upon using PC Health Check I am told that I meet all the requirements to upgrade, except that my processor has less than 1ghz. In point of fact it has 2.8ghz.
Dell's site records that my model is not supported for Windows 11. However, earlier (and lower spec) models are.
I have tried to get an explanation from Dell (via various departments - Tech Support; Sales; Developers etc. Finally I tried Customer Services - but they are doing a passable impersonation of Harry Lime (if you are not a film fan, the reference is The Third Man).
For the avoidance of doubt I would be prepared to buy a new laptop - similar spec - provided that I am given proper explanation and assurances that this laptop cannot accept Windows 11. I can not entertain being treated with such contempt by someone who would seek to do business with me.
Can anyone on here help me?
ejn63
12 Elder
•
31.2K Posts
•
154.4K Points
0
August 27th, 2024 20:41
If your system has a 7th gen or earlier CPU (likely, as the 8th -- the first one that Windows 11 officially supports -- was released in late 2017), that's the "why". It has nothing to do with Dell and everything to do with Microsoft. It decided to require an 8th gen CPU for official Windows 11 support.
It makes no difference what system manufacturer's name is on the outside -- anything older than the 8th generation (and a couple of high end 7th gen CPUs) does not have support for Windows 11 -- not officially.
You may find you can run Windows 11 on your system -- just in unsupported fashion.
Chino de Oro
11 Legend
•
8.4K Posts
•
46.4K Points
0
August 28th, 2024 01:09
If you are a responsible person, you don't get a technology in 2017 and questioning in 2024 why it does not have the support for something came out 5 years later. No matter what the answer is, it does not change what you have.
As for Windows 11, you can perform a clean installation and it will work. As to date, Microsoft still pushes all updates to all Windows 11 devices. If you decide to use Windows 11, go to MS site and download Windows Creation Tool, run it to create a USB installer. Select advance installation and wipe clean your boot drive, allow Windows to create all necessary partitions. Select options for your privacy, and system settings. Once complete, go to Dell support site and install the chipset driver, ME driver, then let MS to update all remain drivers.
If data is important to you, always have it backup externally.