Waves Popup not showing.

Question

As the title says, when I connect my headset, my laptop doesn't detect it. Sound works but mic doesn't. I have tried:

-Reinstalling Realtek drivers like 10 times from the Dell page for my specific laptop.

-Installing drivers directly from Realtek.

-Activating Realtek HD Audio Universal Service and RtkAudUService64 on startup.

-Reinstalling Waves.

-Activating "Show pop-up dialog when device is connected" under advanced settings.

I would really appreciate any help.

Deluxe_gg · Accepted Answer

After hours of trying, I found the solution:

1. Delete Waves Maxx Audio Pro from the MS Store.

2. Delete current drivers and restart.

3. Install older drivers and restart.

4. Plug in the headset and install the newest driver on top of the old one (restart again).

5. Once the driver is installed, download Waves Maxx Audio Pro from the MS Store.

6. Open the app and then close it.

7. Unplug the headset and plug it again. The "Which device did you plug in?" popup should now appear.

Thanks for the help anyway to the people who answered :).

(If someone needs help with this, send me a dm or reply to this question and I'll be glad to help)

XPS_Man · Answer

You will have to make sure these changes are made

1. Open Task manager > Startup : WaveMaxx should be enabled. (If WaveMaxx is missing reinstall audio driver)

2. Open RUN >> MSCONFIG > Services : WavesAudio and Reatel should be checked

3. Open settings > privacy > Background apps : WaveMaxx should be allowed to Background.

Deluxe_gg · Answer

Thanks for your answer! By the way, I have two Waves MaxxAudio on my laptop: the one from the Microsoft Store and the one that came integrated with the Realtek driver from the Dell website. With that being said:

1. Waves MaxxAudio Service Application (WavesSvc64.exe) is enabled on startup.

2. Realtek Audio Universal Service and Waves Audio Services are checked.

3. MaxxAudioPro from the Microsoft Store is allowed to run in the background, though the MaxxAudio that came with the Realtek driver is not available on this list.

Waves 2.PNG waves 4.PNG

bacillus1 · Answer

open MaxxAudioPro from start>MaxxAudioPro

click on the upper left picture and you should see this pic below

click on the advanced arrow and check the box so that you get the choice of input when you plug in your headphones or headset.

Deluxe_gg · Answer

Thanks, but as I already said, I have tried activating 'Show pop-up dialog when device is connected' under advanced settings and nothing happens even after restarting.

Deluxe_gg · Answer

Dell G5 15 5587... is that what you're asking for?

XPS_Man · Answer

Remove Waves Audio Maxx installed through store. It may be conflicting

Pause windows updates while uninstalling the device

Do a clean uninstall of Drivers from Device manager > Sound > Realtek : Right click uninstall. Check the box "Remove Driver from this device"

Go to control Panel > program and features and uninstall Realtek Audio

Reboot : Let windows load the drivers : Test the headphones.

Else download and install Drivers from

https://dl.dell.com/FOLDER05488563M/4/Realtek-High-Definition-Audio_H00J4_WIN_6.0.1.8642_A03_02.EXE

Last option : is to use Microsoft's High definition driver over Realtek or Factory image the computer.

XPS_Man · Answer

Machine model number ??

XPS_Man · Answer

Open Device manager > Sound > Realtek Audio

Right Click on it > Update driver > Browse my Computer > Let me Pick > choose High Definition device

This will over write Dell's driver with stock microsoft drivers.

Deluxe_gg · Answer

Removed Audio Maxx from the store. Disconnected from internet during this whole process. Deleted the drivers and reinstalled them too from the link provided, everything in order. I did this 2 times, one with Audio Maxx from the store installed, and another time without it, still no changes. What changed is that instead of showing "Speakers/Headphones (Realtek Audio)" it now shows "Speakers/Headphones (2 - Realtek Audio). The popup still doesn't appear.

So, how do I use Microsoft's High Definition driver?

Deluxe_gg · Answer

Thanks, I'll try tomorrow and I'll let you know how it goes.

Deluxe_gg · Answer

After clicking 'Let me pick', I don't have 'High Definition Device' as an option:

DELL-Cares · Answer

Hello, I see you are looking for technical assistance. If you need our help, you can start a Private message with us and we will be happy to assist you.

jsttt · Answer

I did it but then when i used driver reviver it stopped working now i have to do  it again

DavidNyan10 · Answer

For people in the future who still cannot solve this:
1. First, download Waves Central from the following link (Or google "Waves Central download" if you don't trust random links)
https://cf-installers.waves.com/WavesCentral/Install_Waves_Central.exe

2. Install the exe by running it as administrator. Some errors *may* occur, but it's fine, ignore or dismiss the errors.

3. Download and install this:
https://dl.dell.com/FOLDER06427065M/3/Waves-MaxxAudio-Pro-Application_M85RR_WIN64_2.0.54.0_A04.EXE

4. Reboot your laptop and it will be fixed

I do not know why the second link works, but it does, so great I guess. It does open a command prompt window, which scared me a bit, but the exe is from the official Dell website, so it should be good.

[Edit: If the links ever expire, here's a MEGA (perma)link]
https://mega.nz/folder/t9FgHaxQ#WFG-gKkaYIBnWHOYNqVqSQ

If it still doesn't work, try these:

1. Check for updates through NVIDIA Geforce Experience

2. Check for updates through Intel Driver & Support Assistant

3. Check for updates through Windows Updates

4. Check for updates through Dell Support Assist

**It is important you do these in ORDER, or else NVIDIA or Intel might replace newer drivers with older ones because they're not updated yet**

5. After all that, delete ALL audio drivers you can find through "Device Manager". ALL of them, EVERY single one, audio drivers, drivers that have "Audio" in their names, all of them, uninstall and DELETE.

6. Reboot

7. Check Dell Support Assist for updates (It is important you do not install any other updates from any other updaters, even Windows). If it says no updates available, ignore it. Else, install the update.

8. Go to https://www.dell.com/support/home/en-us?app=drivers and look for your product through product ID or service tag or let website detect or etc. Just get your product and install ALL audio drivers available by searching "Audio" in the Driver search bar.

9. Install them and follow instructions (you may need to reboot like 3 times through the installation process)

10. Reboot

11. Go to step 1 of my first solution (Waves download stuff) and try that.

Inspiron

Waves Popup not showing.

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