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September 7th, 2022 16:00
Syniq Policy failing due to deleted file.
Hello,
I hope someone can help me with my issue that I have been experiencing.
All of a sudden one of my SyncIQ policy job failing.
After looking in the log it appears that it’s looking for two files, Those two files was deleted from the system long time ago.
I have kill the process, restarted the job. But as soon as I start that policy it’s same thing again.
Not sure how to clean SyncIQ policy so it will stop looking for those two files.
Anyone have any ideas?
thanks in advance.
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ayas
Community Manager
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7.3K Posts
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September 8th, 2022 01:00
hi SnMoh
Sounds like your SyncIQ policy has some issue for snapshot its using ( SyncIQ replication is used snapshot technology)
But I could not find any similar SR or KB you are facing so far …
It would be better what kind of error you have seen. ( like below .. ) Also what kind of file was looking for ...
You can see error From GUI on DataProtection > synqIQ >Reports tab
But for now , May be you can try Reset sync state ( this deletes latest snapshot) if those actions is doable at your system .
If not , I would suggest talk with support for solution .
Ref : Onefs Help
Reset a replication policy
If a replication job encounters an error that you cannot resolve, you can reset the corresponding replication policy. Resetting a policy causes OneFS to perform a full or differential replication the next time the policy is run. Resetting a replication policy deletes the latest snapshot generated for the policy on the source cluster.
About this task
CAUTION: Depending on the amount of data being replicated, a full or differential replication can take a very long time to complete. Reset a replication policy only if you cannot fix the issue that caused the replication error. If you fix the issue that caused the error, resolve the policy instead of resetting the policy.
Steps
1. Click Data Protection > SyncIQ > Policies.
2. In the SyncIQ Policies table, in the row for a policy, select Reset Sync State.
SnMoh
11 Posts
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September 8th, 2022 06:00
Thank you so much for your update.
I will reach out to the storage team and find out if reset policy can be done.
Here is the error message we are getting:
ayas
Community Manager
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7.3K Posts
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September 8th, 2022 20:00
hi SnMoh
Thanks for the reply and error info.
From your error, Below KB might be related … if KB fits your case, reset your quota setting or change uunlnk setting for SyncIQ FS ( FreeBSD based ) may help too .
KB :Dell EMC Knowledge Article 000033451 : Isilon: SyncIQ Error - Recursive delete on directory failed: Input/output error: Input/output error
SnMoh
11 Posts
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September 12th, 2022 14:00
I could not use the kb due to file dont exist in our system.
Not sure is there anyway to skip those two files from the synIQ policy.
ayas
Community Manager
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7.3K Posts
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September 13th, 2022 00:00
hi SnMoh
Thanks for the reply.
Ok.. if that is the case, I would say stick to original plan, Reset Sync State may be the way ? (if you have not tried yet. I still think somehow the status of snapshots had inconsistent info…)
BTW, I searched previous cases if I can find same error, and found few but they all had different solutions. (Recreating Policiy, Upgrade Onefs etc ....)
So Reset Sync State cannot be done , or does not work , I suggest talk with support.
Adding note... you can also check Target Isilon directory = /ifs/share86/nasfile086/myfile/book23/ see if this directory has quota set or not . ( Ref KB )
SnMoh
11 Posts
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September 13th, 2022 05:00
At this moment reset is not an option.
Have contacted Dell support.
They recommended some patches.
in process of applying them by next week.
ayas
Community Manager
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7.3K Posts
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September 13th, 2022 17:00
hi
Thanks for the update. OK! I hope that would solve your issue !
SnMoh
11 Posts
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October 6th, 2022 09:00
Still working with Dell support.
Phil.Lam
3 Apprentice
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621 Posts
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October 10th, 2022 13:00
doesthatpath have a Quota? try removing Quota before deleting anything.