Unable to create SMB share with webui

Question

I attempted to create smb share and receive error message:

Your share was not created

Error #1: did not get response from server

I then went to the command line and was able to create my share. A little digging and I found the following:

Resolution: seems the webui service stopped responding to smb calls for some reason. The fix is to run the following command:

isi services isi_webui disable

followed by

isi services isi_webui enable

Share creation was then possible from webui

regards,

Yan_Faubert · Accepted Answer

There was a step missing from the original README file with this patch. A restart of the isi_gconfig_d process was required but missing from the patch instructions. A new version of the patch was uploaded today with the correct README file.

https://download.emc.com/downloads/DL58024_Isilon_OneFS_Patch-140284.tgz

From the updated README:

14. Run the following command to confirm the current PID of the gconfig process:

isi_for_array -s "ps -ax | grep isi_gconfig_d | grep -v grep"

Output similar to the following will appear where is the current

PID of the gconfig process:

?? Ss 0:00.01 /usr/sbin/isi_gconfig_d

15. Run the following command to stop the gconfig process:

isi_for_array killall isi_gconfig_d

16. Run the following command to confirm that the PID for the gconfig process

has changed:

isi_for_array -s "ps -ax | grep isi_gconfig_d | grep -v grep"

Output similar to the following will appear where is the new PID

for the gconfig process:

?? Ss 0:00.01 /usr/sbin/isi_gconfig_d

Confirm that the new PID is different from the old PID.

b_wade · Answer

We had the same issue. the below is from EMC Tech Support. Hope it Helps

I want to inform you that these problems are linked and the patch is available.

This issue is due to a known Product Bug (137885) which is fixed and targeted for 7.1.1.3. The fix is also there in 7.1.1.2 with rollup patch 140284.

In OneFS 7.1.1.0 and later, the share configuration is now stored on each node in a local database in the following location:

/var/ifs/isi_gconfig.db

The main database for the cluster is stored under: /ifs/.ifsvar/isi_gconfig/isi_config.db.dump. It is possible for the revision numbers between the local and global databases to be out of sync. When this occurs the shares cannot be listed, created or modified on individual or multiple nodes.

tsap1 · Answer

Thanks, that is very interesting. I would like to point out that I am running 7.1.1.2 and have patch 140284 applied already. I had no problem viewing shares, I just couldn't create shares. Looks like the problem still persists even with 140284.

Gabe

Isilon

Unable to create SMB share with webui

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