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Mussadiq Shakir

6 Posts

2056

October 25th, 2013 06:00

Battery or Charger problem

I have n4050 laptop that was working fine for 2 years. Recently i encountered a problem.

1. Some times its charging works absolutely fine.

2. Sometimes it says plugged in but not charging.

3. If i remove the charger and re-plug it systems suddenly go off.

4. I have to let the system off for 10 mints or so then it starts working fine.

What is causing the problem?

Charger? Battery? or Voltage issues?

Please help me figure out this.

Thanks

DELL-Babita S

4 Apprentice

 • 

1.3K Posts

October 25th, 2013 07:00

Hi Mussadiq Shakir,

Visually inspect the AC adapter and cables for damage and test with a known good AC adapter if one is available. The links below have useful information on troubleshooting and resolving the issue you are facing.

My Dell in 99 seconds: My laptop battery is plugged in, but not charging: http://dell.to/17iBGAs

AC Adapter Not Powering on the Computer or Charging the Battery: http://dell.to/1ac9MX9

Please update the BIOS to the latest version by clicking on this link: http://dell.to/Hg9dPK

Click on this Youtube link for a video on how to update your Dell PC's BIOS in 99 Seconds:  http://dell.to/1fGmlNu

Follow instructions mentioned below prior to the BIOS update:

  • Ensure that the AC Adapter is connected to the computer prior to the BIOS update.
  • Disconnect any third party peripherals connected to the computer before performing BIOS update.
  • Remove any cd/dvd from the optical drive prior to the BIOS update.
  • Do not turn off the computer during the BIOS update.
  • Do not restart the computer during the BIOS update.
  • Ensure battery charge is more than 10% during BIOS update.

Note: Plug your computer to a good, working wall jack before you update the BIOS. If you experience a loss of AC power or a significant voltage sag/spike during the BIOS flash, you will either have to replace the BIOS chip or motherboard.

Please keep us posted on the results.

Thanks & regards,
Babita S
#iworkforDell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region ->
US Customers; UK Customers; India Customers. For Dell support videos click Here

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