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December 5th, 2009 14:00

Blue screen stop error

I have a Dell Inspiron E1705, only had it for about 9 months but I recieved it second hand from a friend. All was working fine with it until yesterday I'm just doing my usual internet routine and I get a message from my anti-virus saying I got a virus, and it ended up being the one that installs a fake anti-virus program into my computer, I forget what it's called. Anyway, I did a virus scan and it told me it needed to restart in order to finish, so I did and that's when I got a blue screen saying that windows didn't start to prevent damage to my computer, and that I should run chkdsk to find any HD problems, or remove anti-virus programs, well that's basically the gist of it, I don't remember exactly what it said, I can get that information if needed though. And the code at the end of the message was:

0x00000024 (0X001902FE, 0XBA4F3380, 0XBA4F307C, 0X89D12805)

I also get the black screen telling me windows couldn't start or something and it gives me the options to run in safe mode, start windows normally, or revert to the most recent settings that worked. I've clicked on all those and it still takes me to  the blue screen. because of that I can't get into what I need to to run chkdsk or to remove my anti-virus. I've also tried to do a full blown system restore which didn't work. I managed to get into the setup/BIOS stuff to run all those system tests, they all passed except for a few tests that kept coming up with errors saying there was an unrepairable error or the media is copyright protected. It kep coming up over and over and over so eventually I cancelled the tests that was giving me the errors or I would have been there forever. All the other tests passed, but it didn't resolve my problem. I've also tried reseating my RAM cards but that also didn't do anything.

I don't have a Windows XP recovery CD, and I don't have a floppy disk drive to use one of those. Am I totally screwed or is there something I can do to fix this?

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December 5th, 2009 14:00

The hard drive has developed bad sectors and will need to be replaced. 

When you purchased the system, hopefully you had the registered owner transfer the system into your name.  If not, contact that person and have that done now.  Then you can order  a free replacement for the operating system CD you'll need once you replace the hard drive.

For the drive, you need a 2.5" 9.5 mm SATA notebook drive - any will work.

To order the CD (you MUST be the registered owner), see:

http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&l=en&s=gen&redirect=1

3 Posts

December 5th, 2009 15:00

I'll try to contact the original owner and see what I can do. Do you know what could have caused this? Just so I can prevent it in the future.

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December 5th, 2009 15:00

Bad sectors usually develop from bumps - the head scrapes the platter and sectors go bad. 

 

11 Legend

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December 5th, 2009 16:00

Could be - notebook hard drives generally lead rough existences. 

3 Posts

December 5th, 2009 16:00

 So is it just wear and tear from old age?

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