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October 1st, 2012 13:00
Dell Laptop Battery Question
so i just purchased a 17R Inspiron and got it home, setup and running. I noticed that for some reason the battery is not charging. I found a article in the users manual about disabling the battery charge but nothing about re-enabling it. can someone help? ps. I have tried changing the power plan to different options and its always the same.
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DELL-Manshu S
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October 1st, 2012 14:00
Hi flagshipone,
I apologize for the inconvenience you are facing with your new computer.
Please provide information on following:
1. Please check the jack on the AC Adapter for any damage.
2. Have you tried with a good known AC Adapter?
3. Do you see green light on the A/C adapter or a blue light on the connector that connects to the computer?
Meanwhile, perform below mentioned steps:
1. Remove the power cable and the battery. Hold the power button down for 15-20 seconds and then put the battery and the adapter back in and start the computer. Check if it works.
2. Restart the computer and the moment it starts start tapping the F2 key to boot the computer to BIOS. Look for AC Adapter Type under Main Menu. Please make a note of the status (None, Unknown or Shows the power).
3. Press F9 to reset the BIOS to factory default
You can also refer to the link for AC Adapter and Battery issue:
http://dell.to/Jz6rUA
You can refer the Dell Article 266440 on www.support.dell.com
I am sending you a private message, please click on my name highlighted in blue. On the next page, click the envelope icon and provide the system’s Service Tag and contact information with best time to reach you so I may access your system records.
Please reply to my private message.
Thanks & Regards
Manshu S
#iworkfordell