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Dell Latitude E5440 Fingerprint issue with Windows 10
I can't use the fingerprint with Dell Data Protection | Security Tools after I upgrade to Windows 10. With Windows 8.1 driver but Windows Hello works fine. But Windows 10 always tried to upgrade the driver which the new version makes my fingerprint won't work anywhere.
Please fix this issue ASAP
DELL-Jennifer K
1.2K Posts
1
August 18th, 2015 04:00
Hi @Mhd30 and @assinfo ,
The drivers are yet to be released for the windows 10 for the fingerprint reader to work .
Hence as an alternative you can try these steps and advise the result ,
*Uninstall the existing Fingerprint drivers from Control Panel and any relevant applications.Browse to Device Manager and Uninstall the existing drivers for Fingerprint(Select the Option Delete Drivers), then SCAN for Hardware changes. Uninstall the drivers again if the drivers get installed.Restart the system and check using Windows Hello.
or
*
Install the Windows 8.1 Drivers on Windows 10 in Compatibility Mode.
Refer: http://windows.microsoft.com/en-GB/windows-8/older-programs-compatible-version-windows
Uninstall the existing Fingerprint drivers from the system.Restart and install the below drivers for respective systems in Windows 10 Compatibility Mode(if the option is available).
I hope this helps .If there are any more questions do write to us .
Kind Regards ,
DELL-Jennifer K
1.2K Posts
0
August 4th, 2015 03:00
Hi ,
I would ask you to try these steps and advise the result .
*Login to the system in safemode with networking then go to support site and install the Dell Data protection | Security tools .
*Click here for the link but make sure you select the correct version of operating system .
I hope this help but if there are any queries do write to us with the service tag of the system sent via private message .
Kindest Regards ,
chaiwats
15 Posts
0
August 4th, 2015 06:00
Sorry this solution won't work. Please help. right now uninstall ddp|st and using windows hello
DELL-Jennifer K
1.2K Posts
0
August 4th, 2015 12:00
Hi ,
Request you to provide the service tag of the system along with the OS installed on the system via private message so that I can assist you further .
Awaiting your reply .
Kindest Regards ,
flyer299
2 Posts
0
August 4th, 2015 20:00
I am having the same issue.
Service Tag: <ADMIN NOTE: Service tag removed per privacy policy>
Will an update be available soon?
chaiwats
15 Posts
0
August 6th, 2015 03:00
I already reply you with this messages :
There is no message for any error. When I install this one and going to enroll the fingerprint. There are no response when I swipe the finger. and also the DDPST disable the Windows Hello system so I can't login to system either.
I'm using the fingerprint driver that use with Windows 8.1 the driver for Windows 10 won't release yet
Thanks
DELL-Jennifer K
1.2K Posts
0
August 6th, 2015 03:00
Hi @flyer299,
I have received your PM and replied to it .Request you to check and accordingly provide a reply .
Kindest Regards ,
DELL-Jennifer K
1.2K Posts
0
August 6th, 2015 11:00
Hi @Chaiwats and @ flyer299 ,
Request you 2 to check and advise if the issue is seen only after windows 10 upgrade or the problem was seen even before that .
Awaiting your response .
Kindest Regards ,
Professor N
1 Message
0
August 6th, 2015 23:00
I cannot get my E5440 fingerprint reader to work either after installing Windows 10
Anonymous
5 Practitioner
5 Practitioner
•
274.2K Posts
1
August 7th, 2015 04:00
Hi I am chaiwats,
I can't access my account due to sign-in problem. Dell my account keep asking password all the times and locked itself.
The finger print doesn't work After I have installed Windows 10.
Anonymous User
5 Posts
1
August 9th, 2015 02:00
This is same problem fore me!
Anonymous User
5 Posts
0
August 10th, 2015 05:00
Please fix the fingerprint driver in Win10 because dosen't working.
Everyone the same problem!
Francois MARTIN
6 Posts
0
August 10th, 2015 08:00
Same problem for me:
Precision m6800 upgraded from Windows 8.1 x64 to Windows 10.
Fingerprint reader doesn't work anymore. I did uninstall DDP/ST and reinstall the latest version without any error message, but still doesn't work. Fingerprint reader appears to be detected and still uses previou driver (Broadcom controlvault w / fingerprint reader), but fingerprint reader doesn't work under Win10.
DELL-Jennifer K
1.2K Posts
0
August 12th, 2015 03:00
Hi Chaiwats,
Request you to confirm if you have tried to steps advised by me via private message .Awaiting your response .
Kind Regards ,
DELL-Jennifer K
1.2K Posts
1
August 12th, 2015 03:00
Hi @Francois & @Mcfly13 ,
Please try these steps and advise the result !
Uninstall the Validity Finger Printer Drivers, Dell Data Protection Security Tools, Intel Management Engine and restart the system.Follow up with installation of Win 10 Compatible Drivers listed below .Click here to go to support site and enter the service tag of the system ,followed by selecting the operating system then install these drivers .
Dell Data Protection Security Tools .
Dell Validity Finger Print Reader.
Intel Management Engine.
If the above steps do not resolve, then go back to the original OS and uninstall the above mention drivers before upgrading to Windows 10.
Follow up with installation of Windows 10 Compatible drivers after upgrade to Windows 10.
Do reply to this post if there are any other queries ,hoping this helps .
Kindest Regards ,