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August 14th, 2015 17:00
Dell Latitude E6400 battery problem
Have a Dell Latitude E6400. The battery icon in the lower right-hand corner says "100% available, plugged in, charging." But, when I disconnect the power cord, my computer shuts off within seconds, so my computer isn't using the battery juice. Have the latest BIOS. Any ideas, anyone?
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DELL-Ravi Ch
9 Technologist
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7.1K Posts
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August 14th, 2015 19:00
Hi,
I’d advise that you load defaults in the BIOS and check for issue resolution. Please follow the steps mentioned below to load the BIOS to defaults.
Also, I would suggest you to run a thorough test on the battery. You can download Support assist from the link below and run the PC CHECKUP on Battery to check for issues
http://dell.to/1hAPOXr
Please let me know the findings.
faithmarian
5 Posts
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August 15th, 2015 16:00
DELL-RAVI:
Not only did your suggestions not work, they "killed" my computer. It is now 5:25pm and I've been working since 10am to restore my computer to something resembling the state it was before your suggestion. Please do not make any more suggestions. I had to re-install everything back to the original Windows 7 from 2012 and then all the updates and then find all the files ...
Faith
DELL-Ravi Ch
9 Technologist
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7.1K Posts
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August 18th, 2015 10:00
Hi,
I can understand your frustration and we regret the inconvenience caused to you. The steps provided by me were only diagnostics test and resetting the hardware to defaults. Please let me know if you face any issue with the system so that I can check and assist you further.