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Dell M6500 "The TPM could not be initialized"
I bought an used mother board from ebay, and installed it.
Please see the picture. ""The TPM could not be initialized""
However, if I pressed F1, then windows will start.
Do you have any suggestion to solve TPM problem? Is this mother board bad?
Thank you !
jphughan
4 Operator
4 Operator
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14K Posts
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December 31st, 2017 21:00
Try pressing F2 to go to into the BIOS setup, find the "TPM Security" section, and click the button (or check the box) that says "Clear", then apply/save settings and exit. If that doesn't work, the TPM might be damaged, and that wouldn't be a simple fix since it's soldered onto the motherboard. But the only common reason to use a TPM is for BitLocker, which requires a Pro version of Windows 8 or newer (or an Enterprise/Ultimate version of Windows 7). If you don't have any plans to use BitLocker, then you can disregard this, and you may even be able to get rid of that error message by disabling the TPM entirely in the BIOS so that you don't constantly have your boot process interrupted.
Saltgrass
3 Apprentice
3 Apprentice
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4.3K Posts
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December 31st, 2017 21:00
You might look in the windows\system32 folder for "tpm". There are several utilities which you might be able to use. I have used the tpm.msc to clear it but there is also one which may initiate it.
tongmeng
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January 1st, 2018 06:00
After I used tpm.msc, it can not find TPM.