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December 5th, 2009 03:00

Dell Vostro 200

​Can anyone solve my problem please? ​

​ ​

​I'm running Windows XP on a Dell Vostro 200. Whenever I input a storage device (MP3 or Camera) into the usb port, Windows closes and I'm left with the blue screen and a dumping of physical memory.​

​ ​

​Anyone know of a driver I need to download?​

December 5th, 2009 03:00

HEY TRY UPDATING THE CHIPSET DRIVERS FROM THE SUPPORT.DELL.COM WEBSITE SELECT DRIVER DOWNLOADS - ENTER YOUR SERVICE TAG - INSTALL CHIPSET OR SYSTEM OR CONTROLLER DRIVERS AND SEE. IF IT DOES NOT WORKS TRY RESTARTING THE COMPUTER IN SAFE MODE BY TAPPING ON F8 WHILE YOU SEE THE DELL LOGO IN RESTARTING THE COMP AND TRY CONNECTING YOUR USB DEVICES IN THE SAFE MODE PLATFORM - TRY SAFE MODE OR SAFE MODE WITH NETWORKING. IF NOT SEE WHICH ANTIVIRUS YOU HAVE AND TRY DISABLING THAT.IF NOT SEE WHAT TYPE OF DEVICE YOU ARE CONNECTIG LIKE CAMERA / MP3 AND CHECK WITH THE MANUFACTURER IF THERE'S ANY UPDATED SOFTWARE TO BE INSTALLED IN THE COMPUTER AND EVEN AFTER DOING ALL THESE THINGS IF YOU GET THE SAME PROPLEM TRY REINSTALLING THE OS ONCE YOU SHOULD FIND YOUR RESOLUTION IN THESE STEPS - I MAY NOT RECOGNISE YOU TO UPDATE THE BIOS BUT IF YOU WANT YOU CAN TRY IT - BUT BEFORE UPDATING THE BIOS CALL DELL TECH SUPPORT DON'T DO IT BY YOURSELF.........HOPE AND WISH YOUR ISSUE WILL FIX AS SOON AS POSSIBLE.......

December 10th, 2009 13:00

Thanks for your help but it didn't correct the problem.

 

What I did use was some software called Driver Scanner which scanned the missing drivers I needed. Those being Intel (R) ICH9 Family USB Universal Host Controller.

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