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Benjamin V

5 Posts

654495

November 25th, 2012 16:00

Dell XPS 12 Touch screen stop working when flipping screen

Hi,

So I bought the XPS 12 a month ago, and it is fantastic! However, I have been experiencing a problem: 

When I flip the screen to go into tablet mode, after a short while, the touch stops working. The screen still shows what it's supposed to, but it won't register my fingers (or anyone elses...) 

I have seen another post about a similar problem at the forum (http://en.community.dell.com/support-forums/laptop/f/3518/p/19477009/20235618.aspx), but the solutions given (update BIOS, update chipset and video drivers, calibrating the touch screen) didn't solve my problem.

Are there any other solutions available, or is this a problem only I am experiencing?  

Sincerely,

Ben

darthling

1 Message

March 12th, 2014 14:00

Not sure if this is a fix, but I noticed on some of ours that a 3rd party Windows 8 start menu app was causing it. One of those apps that adds a real start button to the desktop. Removed it and things started working. 

smars84

1 Message

March 26th, 2014 13:00

hey there i am having problems with the touchscreen and i was wondering if you can still help me even though your post was in 2012 let me know thanks

lanyan3232

3 Posts

March 26th, 2014 17:00

1. re install the Atmel touchscreen control

2.re-install the latest touch pad driver and Disable it when you use the touch screen. (you will find it in Dell's other product driver download website (not for xps 12 but in fact compatible), and you choose the latest version)

3. go to the advance power setting in windows power management, there is an USB setting, disable pausing 
When you have done these process, make sure you close the touch pad before you use the touch screen. This is because when you transform your computer to a pad, the back of the screen will 'touch' the touch pad. This is a flaw because the material of the back of the screen can touch the touch pad like people 's hand! So the system will receive two input and result in an conflict. This process works for me , hope it works for you as well. 
cheers

PatBoza

1 Message

April 1st, 2014 14:00

Same exact problem as you. Did you ever get it resolved?

gr8daze

12 Posts

April 1st, 2014 16:00

People have made a lot of suggestions since this thread was started about 1-1/2 years ago, but I don't think anyone's discovered a permanent, once-and-for-all fix to this issue. Unfortunately.

ldonovan

3 Posts

April 2nd, 2014 00:00

I will repeat a former post that I did a restore at one of my last restore points and the problem was fixed. I haven't had a problem with the touch screen since then. (January).

Tricorn

14 Posts

April 2nd, 2014 01:00

I have not had any problems with the touch screen since I installed the latest drivers some months ago.

duongpx

1 Message

April 8th, 2014 11:00

I just went to the Device Manager to uninstall all HID-* drivers and all sensor drivers then clicked on the Scan new hardware changes and let Windows installed them automatically.

After that, my laptop (9Q33) is working fine now.

P/S: I have updated all the latest drivers from DELL before doing this.

I think you should try this :)

katnguyen07

1 Message

June 22nd, 2014 15:00

Hi terry,

I have been having issues with my touch screen abilities on my dell xps 12. Currently I cannot use touch in touchscreen mode or laptop mode. Can you please help with this please?

Thank you

Said Othman

1 Message

August 2nd, 2014 19:00

Hi Terry

I have a problem with my touchscreen after reinstalling the windows 8 from the restore disk, which stopped working.

is there any solution to this

windows 8.1 dell xps 12, service tag

express service tag :

email:

regards

Said

Tricorn

14 Posts

August 3rd, 2014 03:00

You will need to install all the Windows and Dell driver updates and then you should find it will be OK.

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