Dell XPS 13 (9350) Screen Flicker

Hey guys;)

Alright, I solved my problem. I did a clean install of windows 10 and have had no issues since. I also think my XPS runs better now and more stable!

Before, when i put it into sleep mode, it would drain the battery like 50% overnight. That's also solved now. 

I keept the drivers from Dell at a minium and only let windows find the drivers it needs to work.

I guess it's always a good idea to do a clean install, to keep the pc clean!

If you do a clean install, the wifi card won't work, so make sure, you can connect to a ethernet or mobilephone via usb, to get a internetconnection, so the pc can find the drivers. 

Also, OneDrive didn't work the first hour, then it started syncing.

Have you tried disabling the Bluetooth ?

Please help i have the screen flickering probkem and i knkw it has something to do with wireless. Wheneveri click on wifi icon it haplens again

Hi Guys,

I believe that I may have figured this out as I had the same issue on my XPS 13 9350.

I believe that the problem may relate to bluetooth.

I found that when I switched off the bluetooth, the issue went away.

I hope this helps.

I believe that I may have solved this issue.

Switch off your bluetooth.

Switching off Blu-Tooth may stop the flickering.

But it is not an answer the the problem.

Blu-Tooth is a key consideration when purchasing - turning it off and losing a key component is not a solution. Dell do need to advise of a cure addressing the root cause.

For the record - I have just received my third replacement of the new 9350 due to various faults since Nov 4th.

Dell customer support worked with me on the issues and were brilliant - given that tech support calls are Premium Rate - it did cost £11.00 in calls.

This third one seems to be working as it should after using it for about 4 days. So far no screen flickering - which leads me to believe that if all machines are updated with the same latest software and Drivers - and some do not have any problems - then possibly a hardware issue could be the problem.

Another thought - given that this model was only released in the UK in November - why have those with duff machines - not asked Dell for a replacement - just saying - I am no expert at all - but I think the UK Sale of goods act might be worth viewing. The secret in my view is to start the process immediately - the longer problems are left just makes things more problematic.

But good luck to all those suffering - It is SOOooooo annoying after spending hard earned cash.

Fingers crossed

The problem is nobody from Dell is answering!

Perhaps a call to Tech Support under Warranty! - and if the problem can't be sorted - then assert your rights to a replacement. Each machine is supplied with 12 Months Warranty - for the machine to fail with a screen flicker fault immediately - is in my books DOA Dead On Arrival - replacement machine please.........................let me know delivery date.

I installed the latest wifi driver today from Dell and that fixed my screen flickering but I don't understand the connection between the screen and wifi.

gassah's suggestion that I update the wifi driver worked, at least for now. No flickering for the past couple of hours.

Updating the Wi-Fi Network Adapter driver also solved my issue.

I also had the same bad problem with the screen flickering. Updating the WiFi driver solved the problem on my machine too. This is the download link to the WiFi driver:

www.dell.com/.../DriversDetails

The Fix description also talks about somewith this "can not find video device" in combination with WiFi, so I really hope this really bad problem is fixed now.

I still have the problem, what video driver version do you have?

The flickering came back! I had to roll the wireless driver back to the previous version (yes, really - the one that seemingly caused the problem in the first place) for it to stop happening. I am now waiting to come back so that I can update the driver again for it to stop happening again. Driver Inception.

How about a real fix, Dell?

Hi - as you say - a real bummer.

My 3rd machine seems to be behaving - must admit I have not had the guts to connect an external monitor yet.

I can empathise with you.

I wish you well - on your journey and appreciate your updates.

Martin