Diagnostics error 2000:0142 (Hard Disk failed)

It may still be possible to retrieve data.  To try, mount the drive  in a 2.5" USB shell and attach it to a working system -- see what you can read.

Example:

http://www.newegg.com/Product/Product.aspx?Item=N82E16817392032

Hi FigVM,

2000-0142 indicates hard drive failure on the computer. We need to replace the hard drive.

Try to recover data from the hard drive.

I have provided a link below for drive savers data backup:

http://dell.to/12Nx4uq

Click on the above link and select the options accordingly. They would help you in backing up data.

You can also contact any local technician to back up data.

If the computer has active warranty I shall go ahead and arrange for a service to replace the part.

Check warranty status: http://dell.to/10pMa86

Kindly private message me the service tag of the computer. To private message the service tag click my User name and click Start conversation.

Awaiting your response!

Hola, Para estar totalmente seguro de que es el HDD vuelva a instalar el sistema operativo windows xp, vista, 7, 8. prenda el pc y precione F12 inserte el CD de restauracion y valla a la opcion DVD/CD/RW y oprima  enter cuando le de la opcion oprima cualquier tecla y siga los pasos este proceso se demora aproximadamente 40 minutos. si su error persiste es problema de el HDD si el problema se soluciono es mas probable que sea la memoria RAM

My Dell toshiba hdd failed completely after one year.

I purchased a new one which after one month shows error code 2000-0142 (Self test 7= unsuccessful ) but laptop is  running normally for now.

should i claim my hard drive warranty warranty or wait for hdd to fail completely,or remove and re install my seagate brand new hard drive

i am confused

Hi Darkuser,

The error code 2000-0142 indicates hard drive failure; you may reseat the HDD and then run the test to check if the error re-occurs. Consider backing up data and be ready to change the HDD just when it fails.

Considere en enviar su equipo a servicio técnico a revisión de memorias RAM

Call Dell Support with the error message and they'll arrange a replacement.

Hi dani92,

Please send me a private message with the computer's service tag, Name registered during the system purchase and email address so that I can check and assist you to fix it. To send a private message, click on my name and select send private message.

Hello,after reading your comment, I noticed that the error code 0142 is coming up.. Basically I knocked my laptop and my laptop switches on but stays on the loading screen for windows. What do you suggest I can do? Thanks 

You need to replace the hard drive.

hi, I had the same error code (0142) but I didn't get the chance to back up my hard drive. does that mean I am going to lose everything on there?

After the test finished (and the error came up), it started beeping and I tried going on the dell website to see what was happening, but whenever I clicked on the link "Dell Product Manual" (here: http://www.dell.com/support/article/au/en/audhs1/615956), it took me to an entirely differnent page, not the manual, so I couldn't go any further than that

Any help will be incredible
thanks

Not necessarily.  Remove the hard drive, mount it in an external USB case and attach it to a working system - you may be able to recover some or all of your data.

My dell had that error and I installed a new disk and reloaded.   I put the bad disk in a USB adapter.  Windows Vista, 7, and 8 couldn't read the disk.  I downloaded a copy of ubuntu for my desktop, loaded the ISO file to a DVD and rebooted.  Ubuntu lets you try their software without loading it on the hard drive.  After Ubuntu loaded I plugged I the USB disk adapter and was able to see the drive and load my picture, favorites, downloads to my hard drive.  99 percent of the time that my friends couldn't retrieve their data from a bad disk I was able to retrieve  it using any form of Linux.  Their are  many flavors of Linux available at the distrowatch website.

Hi

i can open safemode and in safe mode it is opening so what might be the problem?