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July 2nd, 2004 14:00
Docking Station Overriding Touchpad Settings
One of my network users has a Latitude C400 laptop, running Windows XP, plugged into a C/Dock II expansion station. He's found that while he's typing, the touchpad is a real nuisance: "Incidental" contact with the touchpad has been a factor in several of his documents getting severely messed up. Part of the problem is that the touchpad is so sensitive that it doesn't take much contact at all for the mouse cursor to go skittering across the screen.
Since he's got two good external mice he can use (a PS/2 while docked, and a USB while undocked), he would just as soon have the touchpad disabled entirely. So we both played with it yesterday, and found that we couldn't access the touchpad settings (via Control Panel --> Mouse, or anywhere else) while the machine was docked.
Last night the user took the laptop home, and found that while it was undocked he could get to the settings to disable the touchpad. So he did just that, and the touchpad stayed disabled while he worked.
But when he brought the laptop back in and docked this morning, the touchpad was working again, and once again he couldn't even get to the touchpad settings. Apparently, something in the docking station is overriding the changes he makes while he's undocked.
So my question is: How do we prevent the docking station from overriding those settings? Or how do we go about gaining access to the touchpad settings while the computer is docked?
It looks like it may have something to do with hardware profiles in XP. The user tried several rounds of undock-change settings-redock (rebooting in between, of course), and he noticed that when he redocked and then rebooted, the touchpad was not enabled (i.e. it wouldn't move the mouse cursor) until Windows was almost done loading.
Any ideas would be appreciated. Thanks in advance ...


Rollie_R
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2.2K Posts
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July 2nd, 2004 16:00
GeoffW6612,
Thank you for using the Dell Community Forum.
The answer to one of your questions is that you cannot keep the system from overriding undocked settings while docked. The system has two hardware profiles, one docked and one undocked. This allows you to have custom settings for each profile.
The easiest way to get around your problem is to go into the BIOS and change the Touchpad settings there. One of the options will disable the Touchpad when a PS/2 mouse is attached. This setting does not affect USB mice. After saving the changes to the BIOS, you should be able to dock, and the PS/2 mouse will work, and the Touchpad will not.
When you first docked your system, Windows read the devices installed, and installed the needed drivers. The Touchpad works correctly with standard PS/2 mouse drivers, but you have to install the specific Touchpad drivers to get the Control Panel options. If you install them while the system is docked, and with the Touchpad enabled, then you should get the Touchpad settings in the Mouse properties.