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5 Posts
0
516680
E6440 Speaker Pop
We are switching to the 6440 moving forward and out of the 3 that I've had in hand so far, all 3 have a random internal speaker pop. Audio plays fine, both internal and external. There's no distortion or crackle. I've updated the driver to no effect.
I can't replicate the pop and it's not just from system sounds. It pops when I just open a browser or click on start, etc....things with no audio associated. We're concerned that the internal speaker is not shielded properly and that it can lead to long term issues. We'll be ordering hundreds of these laptops over the next couple of years.
I've never had this issue with any of the previous models from the 6400 to the 6430S. Any idea what could be the culprit?
Chris Dubay
University of Texas System Administration
Information Services Specialist
rcs914
3 Posts
0
July 1st, 2014 10:00
Sorry typo - E6440.
rcs914
3 Posts
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July 1st, 2014 10:00
My E6640 has this issue too. Rather annoying, and seems to be widespread, with nothing official from Dell that I have found.
A3aan
1 Message
0
September 10th, 2014 14:00
I had the same problem, checked for audio drivers and downloaded this one:
http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=DMXXD&fileId=3390343404&osCode=W764&productCode=latitude-e6440-laptop&languageCode=EN&categoryId=AU
"Pops" are history.
Jon Oliverson
1 Message
0
February 4th, 2015 13:00
Confirmed. The link to the driver above has fixed the issue.
l33tz
2 Posts
1
March 25th, 2016 03:00
I had the random cracking popping sound on a fresh windows 7 install on a new dell E5450 laptop
To replicate this sound issue, do this:
Start (menu) > Control Panel > Sound > Sounds (tab)
Select "Asterisk"
Click ">Test" button about once every 4 seconds (if you are too fast the pop will not happen)
You should hear the pop at the start of the sound about 1 out of 4 tries. It can be resolved as followed.
The issue is the default sound setting in windows at 44000hz. That setting needs to be changed
No need for hardware or speaker replacements etc etc. Do the below and your issues are resolved, regardless of driver.
Solution to the crackling noise from the speakers.
Right click on the speaker / headphones tab (located in your tray)
Select sound
The sound control panel window opens
Click on playback devices
Select the speaker
Select Properties
Select advanced
Default sound format needs to be changed to 24bit 192000hz studio quality
Enjoy your tunes. :) Cheers Dell.
James_Garlock1
1 Message
0
May 25th, 2016 09:00
I have the same issue on a new batch of Latitude E7470s.
Master Burn
2 Posts
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April 22nd, 2017 06:00
I have exactly the same issues with my brand new Dell Inspiron. I noticed the "popping/crackling" sound instantly just after unboxing it, so from day 0....
I contacted Dell through twitter, facebook, telefphone, to ask for a solution. Up till now none of the technicians came up with a solution other than "update BIOS and drivers and reinstall windows 10". The updating part (BIOS/drivers) I did of course but didn't help at all. Reinstalling Windows 10 seems pretty useless since the problem was already in the device as of day 0....
Pretty much everything found on the internet I tried or was not applicable for this device. For exemple I do not have a power management tool or setting to the sound card.
Anybody who came across a solution? It really annoys me.... :(
Tx155
15 Posts
0
April 22nd, 2017 13:00
I have exactly the same issues with Dell Latitude 7480.
I tried installing various audio drivers (including Windows native drivers) - but nothing helped.
However, in my case there is a correlation between the "popping/crackling" sound and CPU usage.
Tartle Wizard
2 Posts
0
June 7th, 2017 15:00
same issue with Latitude 3560. To me it sounds like the pop you hear if you plug in an analog speaker while sound is feeding through. That is the kind of thing that blows a traditional speaker and causes permanent problems.