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20987
May 4th, 2014 12:00
error code whd20-yyq
Hello there!
I ran a diagnostic test and I've got this kind of error. Seems to be a problem with my hard disk . Can be fixed or if not how can I change it ( where to find, how to do it).
Many anticipated thanks....
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quicest
4 Posts
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May 4th, 2014 23:00
the result of the test was:
error code 2000-0142
validation 27852
msg: hard drive 0-S/N X1JDT9ICT
SELF TEST UNSUCCESSFUL . STATUS =7
The laptop is Inspiron 15(N5040).
I really need assistance because I don't have a clue how can I fix it!
Many thanks!
ejn63
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May 5th, 2014 04:00
If the system is in warranty, call Dell with the error and they'll replace the drive.
If it's out of warranty, you will need a new 2.5" 7- or 9.5 mm SATA notebook drive. Once that's replaced, everything needs to be reloaded -- if you didn't make a set of recovery media when you received the system, you will need to call Dell to purchase that.
quicest
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May 5th, 2014 05:00
Many thanks and all the best!!!
ejn63
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May 5th, 2014 05:00
Any computer shop will have a replacement drive - there are three manufacturers of these left: WD, Seagate and Toshiba. Take your pick; I've had better experience with WD and Seagate.
You will need to do a complete reload of the operating system when you replace the drive. When you first turned the system on, you were prompted to prepare a set of discs or a flash drive with the recovery files on it -- if you have those, you're all set. If you did not do this, you will need to contact Dell to purchase a set of recovery media. In the US, this presently costs $40 and comes on a USB flash drive. You'll need to contact Dell UK for details on the purchase of the recovery media.
ejn63
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May 4th, 2014 14:00
First, run a full diagnostic on the drive - F12 at powerup.
If you need further assistance we'll need to know what model system you have -- not 15R, etc. but the four-digit model number (Inspiron 5521, etc.). If you don't know, look at the boot screen (press F2 at powerup to access it).
quicest
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May 5th, 2014 05:00
Unfortunately the system is out of warranty, otherwise I would have called them. Could you tell me where can I find a trustworthy such a drive, considering I live in London? And also , what do you mean to purchase a set of recovery media? I am sorry for my ignorance but this made me to post here this questions.
Thanks and regards...