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August 25th, 2007 07:00

Inspiron 1501 notebook does not boot to windows (Stop error: 0x0000008E)

Computer info:

Mobile AMD Sempron 3500+
1GB DDR2 Ram
ATI Radeon Xpress 1150 (256mb)
Windows Vista Home Basic

Problem:

The computer powers up properly (the dell logo appears and bio version is displayed). However, after the windows load screen, a blue error screen immediately appears. The blue screen mentions that disabling drivers, updating the bios or disabling memory caching + shadowing (I check the bios and there is no option to disable this cache/shadowing thing) might fix this stop error.

The technical error message displayed on the BSOD is:

*** STOP:0x0000008E (0xC0000005, 0x1CE752B, 0x8245669C, 0x00000000)

Afterwards, the computer will dump the physical memory and restart to the dell logo/ bios info screen. This loop will continue on until I power down the machine.

I tried the boot windows in safe mode, but the loading process hangs after \windows \system32\drivers\crcdisk.sys is loaded. Also, I tried restoring the factory image, but that process failed (Error window pop-up with an X icon with no text).

Regards
Wil

Message Edited by flying_salmon on 08-25-2007 03:35 AM

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August 25th, 2007 09:00

Run the Dell diagnostics on the drive (F12 at boot). Do the extended test, not the quick 10-min test.

August 25th, 2007 13:00

Sounds like trouble with the drivers for the SATA drive in your system.  You will need to update the Notebook System Software, Chipset and BIOS once you can boot the system.  Those drivers are all available through drivers and downloads on the Dell website.  You might try entering the WinRE (Recovery Enviroment) by pressing F8 on boot (before Windows starts to load).  Choose repair your computer, select the language and then choose Startup Repair from the Recovery Tool menu.

August 25th, 2007 16:00

ejn63:

The diagnostic test shows this error:

Error Code: 0123
Msg: Error Code 2000-0123
Msg: Memory integrity test failed

Address = 0.075B1038h, Actual = F7FFFFFFh, Expected = FFFFFFFFh, Ambiguous
SMBIOS data

Also, the computer makes beeping noises while showing the error(several discrete
beeps and then followed by a musical like tune).


DetroitGoose

Ran startup repair several times, but it wasn't able to fix the problem.

August 25th, 2007 17:00

If you have two memory chips try pulling one out and powering on the system and then swap them to see if the other works.  If you only have one memory chip, replace it.
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