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June 16th, 2015 22:00
M3800 Wireless AC7260 Issue
Hi, I have a M3800 and I have an issue with the wireless network card AC7260. When connected with any wifi source, the ping will spike or time out every 13 seconds consistently.
I previously had this issue, which was fixed when I updated the driver from the Dell support website. I started having the same problem when in early June I downloaded and installed a new driver for the the card through Windows Update. I tried rolling back the driver but I am still having the same problem.
Anyone have any suggestions on how to fix this?
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DELL-Jennifer K
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1.2K Posts
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June 17th, 2015 11:00
Hi LUCIDHITO ,
I would suggest you to try these troubleshooting steps ,
*Uninstall the wireless network card AC7260 driver and reinstall it .
*Also check the functionality of the wireless network in safe mode with networking .
*Also disable the firewall and check the functionality of the system .
Hoping to hear from you soon .
Kindest Regards ,
LucidHito
2 Posts
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June 17th, 2015 12:00
Thank you for your response.
I'm having trouble uninstalling the driver since it keeps reinstalling itself after I restart the computer.
However, I did check the connection in safe mode and it's working just fine.
DELL-Jennifer K
4 Apprentice
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1.2K Posts
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June 18th, 2015 10:00
Hi ,
Since the issue is not seen in safe mode it seems like software issue .May I have the service tag of the system ,operating system installed on the machine ( send these details via private message )
Awaiting response .
Kindest Regards ,