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New Dell XPS 1530 Power Supply Problem
Just unboxed my new laptop. Turned it on and set it up on battery. Plugged it in a bout 10 minutes later and did a reboot. Got an error message that stated AC power supply cannot be recognized and that the battery may not be recharged; says also to plug a 65W power supply or more. I have the 90w adapter.
The machine "brightens up" when I plug it in and when I unplug it dims. It is also showing it's connected to ac power and being charged via the software on the taskbar.
I did contact dell and they said it was the adapter and would be sending a new one. Question is, why is this happening with a brand new machine?
Really curious to know this.
Thanks!
AbSoluTc
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October 31st, 2008 20:00
My replacement laptop arrived today. Will unpack it tonight after work and see how it is. Hopefully there will be no issue. Then again, my one that was having issues seems to be fine now??
Yeah, the support at dell is very bad right now. Not sure why. I was told that the XPS support is still USA based, however everytime I have called, it has been someone in India. No offense, but it's like talking to a bunch of 2 year old. They want you to do things that have nothing to do with the issue. I bet more than half their customers know more than they do.
They need to bring it back home. I see that you can ORDER a computer from an American, but to get support, you get to talk to someone over seas. Hmm.