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February 14th, 2011 02:00

Out of warranty period.

Hi guys.

I´ve been having problems with my graphic card ever since I got my M1530  2 years ago. I thought it was due to  the drivers since I had changed from Vista to Xp. But now I´ve changed to Windows 7, and while searching on the internet for my Graphic Card drivers I found out about this common failure of overheating. My warranty finished on December 2009. It seems they expended the warranty to clients getting this problem for another 12 months. So I could have got it fixed till last December, but since nobody notified me and I was thinking the problem was due to other things I find it really deceiving that they won´t fix the problem now that I´m out of warranty.I gave my number and e-mail address when I got the product....

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February 14th, 2011 05:00

It's a moot point now - see www.nvidiasettlement.com for the results of the issue.

 

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February 14th, 2011 05:00

You can try, but if you're out of the 1-year extension, you'll likely not get anything.  Since there is no option for this system other than another nVidia based board, and since they're all (according to most engineering analyses) faulty - if you have to pay for a repair, put the money toward a  new system.

 

February 14th, 2011 05:00

what if I´m not from de United States. Do I have to contact Dell support in my country then?

 

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February 14th, 2011 06:00

What is your exact problem with the video. Is it a bad display or is it overheating?

February 14th, 2011 07:00

It is overheating. If I get the dell support to help me. Will they just change the Graphic card or will they give me a new laptop?

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February 14th, 2011 08:00

Again, that's not covered by the nvidia class - nor by the extended warranty. ONLY video chip failure -- i.e., video artifacts, black screen, etc. are covered.

Overheating can be caused by:

A faulty fan (verify that it operates - run the Dell diagnostics, F12 at powerup).

A dust-caked fan/heatsink or dried out thermal material between the heatsink and CPU and/or GPU.  The latter two - the fan cleaning/replacing the thermal material - are NOT covered by the extended warranty.  You can repair the system yourself or have a good local shop do the work - but repair is your responsibility.  It is NOT covered.

 

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February 14th, 2011 08:00

Overheating is not the problem with the video chip, nor is it covered by the extended warranty.  You can either have a shop clean out the heatsink, or do it yourself - but start there. 

 

February 14th, 2011 08:00

Lot´s of users have had the very same problem from the very first day. I got this laptop because it had a gamer´s profile. I don´t care whose fault it is. I should be able to play a game for longer than 15 minutes whithout it burning my hands, don´t you agree? Since this is happened from the very first day,as to many others, I don´t think it´s a "dust in the vent" thing. If dell doesn´t take responsabilities on this i´ll go for hp or sony next time. This was supposed to be the most reliable company...

February 14th, 2011 08:00

That is not what I read in previous posts. Lots of people are having or had the overheating problem. Every time I play a game it goes off after a few minutes, and this is happened since I got the laptop. this is the name of the Thread: XPS M1530 : Temperature problem

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February 14th, 2011 10:00

By all means - if you want something less reliable next time - go with HP.

http://www.electronista.com/articles/09/11/17/reliability.study.has.apple.4th.place/

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February 14th, 2011 10:00

ejn63 is 100% correct. The faulty gpu chip DOES NOT OVERHEAT. Actually, high heat levels can cause these chips to fail. Most, if not all overheating is due to poor air circulation inside. Causes are dust (and you don't need too much to hinder air flow), a non-working fan and incorrect application of heat transfer media between the GPU (and CPU) and the heat sink. In addition, very few M1530 laptops with the 8600GT chip have had chip failures.

I would initially clean out the inside and make sure the fan is working correctly. The fan can be checked using the Dell Diagnostics. The fan on the M1530 can be easily cleaned by opening the access panel on the bottom of the laptop to access the fan area. It is the panel on the left rear, looking from the top.

Dell will do nothing more for you as you are out of warranty and the graphic chip IS NOT FAILING.

You have two choices. One is to check everything out and clean inside. The second is nothing, while you wait for the heat problem gets very bad and something burns out. We try to help people, but can't help if you are not reasonable.

February 14th, 2011 15:00

You were right.I scanned the temps and The GPU is not overheating, but the CPU is. I opened my laptop and ckecked the vents, they were clean and everything looked just fine. The vent was running properly. But again I tried a game and after a few minutes it started to overheat the CPU over 100 C and finally shut down. I tried setting the graphics down and it got much better. What can I do to make the most of the games? The Video Card is meant to support the game in standard conditions... why does it overheat? should I get a new driver? which one? do I need to check the vent or the energy saving settings? I´ve also noticed it heats up when I plug it rather than using the batery, could I have a problem with the charger? Like I said this is happend since I bought it and my former laptop didn´t overheat like this one. Is this common in dell laptops? what should the temperatures be?

Too many questions, hope you can help me. Thanx

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February 14th, 2011 16:00

Remove the heatsink, clean of the old thermal interface and apply new compound.  That will fix the problem.  It can happen to ANY notebook.

 

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February 15th, 2011 04:00

If you removed the heastsink to check on the interface, it should be replaced.  Once you break the seal, you need to install a new one.

That WILL fix the problem, despite your insisting on another solution.

 

February 15th, 2011 04:00

the thermal interface seems to be alright, don´t think that´s gonna change anything. what about an air cooler?

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