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September 19th, 2012 01:00

SHUT DOWN - without warning , not temperature problem

Hi there , the problem is simple, but no one have solution yet. T___T

Problem - Notebook shuts down without warnings , while I play some games :
World of warcraft , Elders scroll V : Skyrim  (IV : oblivion) , Vampire the masquerade : Bloodlines.
It hasn't shuted down on those games : Mass effect (1 , 2 ), Darksiders II , Kings Bounty Armored Princess

it is NOT temp problem. I have warranty m and tech service
1 - make some kind of cleaning
2 - asked to buy cooling pad (cooling stand)
3 - changed motherboard an cooling system , installed new termo-gel

4 - said :"It is not technical problem, go to the game support" , or make a downgrade.(WHY should I double pay?!)

If it would  be only one game - I would forget about it.

I have DXdiag , MSinfo32 , files, i would like to stick here , but don't know how to.

also I have temperature logs , where you can see, that on 100+ °C i can play (sometimes) , but 72 - it can shut down in a moment.

i've done memory tests (memtest86)

can you help to find some kind of test, to find real problem and I could get it solved with warranty service , or any other way (upgrade ,NOT downgrade)

//-------------------------------------------------------------------------------------

//-------comp stats---------------------------------------------------------------

//-------------------------------------------------------------------------------------

System Manufacturer    Dell Inc.    
System Model    Studio 1555    
System Type    x64-based PC    
Processor    Intel(R) Core(TM)2 Duo CPU     T9800  @ 2.93GHz, 2934 Mhz, 2 Core(s), 2 Logical Processor(s)    
BIOS Version/Date    Dell Inc. A08, 07-Nov-09    
SMBIOS Version    2.5   
Hardware Abstraction Layer    Version = "6.1.7601.17514"

Installed Physical Memory (RAM)    4.00 GB    
Total Physical Memory    3.96 GB    
Available Physical Memory    1.95 GB    
Total Virtual Memory    7.93 GB    
Available Virtual Memory    5.57 GB   

DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

(there were no problems found with DXdiag)

\\--- middle of the temperature log (I've pick up place with higest values)

Seconds    HD0    Temp1    Temp2    Temp3    GPU    Core 0    Core 1

49755        49.0      77.0          73.0        93.0      101.0     70.0        70.0
49758        49.0      77.0          73.0        93.0      100.5     70.0        70.0
49761        49.0      77.0          73.0        94.0      100.5     70.0        70.0

\\ temperature log last string , before shut down (same session)

51255        48.0      67.0          61.0        78.0       83.5       58.0       62.0

\\ temperature log last string , before shut down (another session)

46083        46.0      61.0          53.0        71.0       76.5       53.0       55.0
\\---------------------------------------------------------------------------------------------

those logs recorded while played in World of Warcraft .



677 Posts

September 25th, 2012 01:00

Hi there!

You may use the "Get Help Now" option at the bottom right to chat with a Dell technician right away.

DellRamanS_0-1647585452370.png

 

You may also try the following steps to isolate the issue.

Restart the system, as soon as you see the Dell splash screen; keep tapping the 'F2' key multiple times (once every two seconds) which will take you to the 'BIOS' screen. Leave the system ON in the same screen for couple of hours and check if it shuts down.

If it doesn't shut down, updating the BIOS, Notebook System Software, Chipset and Video driver should fix the issue. The following links will help you download the necessary drivers.

Link for BIOS: http://dell.to/VAY124

Please connect the Ac Adapter while updating the BIOS and do not use the system once the update is initiated and until the system restarts completely.

Link for Notebook software: http://dell.to/QRg9la

Link for Chipset driver: http://dell.to/OZnWLP

Link for Video driver: http://dell.to/RTfLaw

Once you open the above link, you will see a list of drivers available. Select the driver for the video card model of the system and install the application.

The drivers have to be installed in the same order as mentioned above and please restart the system after every driver installation.

I hope this helps

Please let us know in case of any queries

 

Thanks and regards
Harish R
#iworkfordell

677 Posts

September 26th, 2012 05:00

Hi Shrirama,

I would suggest you to run Diagnostics on the system to check if any of the hardware components are failing. Please try the following steps to run the ‘Diagnostics’.

Restart the system and as soon as the system restarts, keep tapping the ‘F12’ key multiple times on the keyboard. You will see the ‘One Time boot menu’, select ‘Diagnostics’ from the list. This will run a variety of tests and once done, it would give you an option to continue and exit. Select ‘Exit’ and Press any key to continue. Then select ‘Test System’, ‘Custom Test’ and run all the tests selecting ‘Graphic/Video card’.

Make a note of any error messages and provide the message while replying.

Please let me know in case of any queries.

Thanks and regards
Harish R
#iworkfordell

5 Practitioner

 • 

274.2K Posts

September 25th, 2012 05:00

I'll try , thanks.

after this - I'll write about results.

5 Practitioner

 • 

274.2K Posts

September 25th, 2012 22:00

first - i've installed new bios.

- Chipset driver

- system utility.

last - video driver. there was a little problem on it. i had downloaded from ATI , so driver were more complicated .

CCC e.t.c. so needed to uninstall , and then install.

driver had fewer features.

Shutdown problem havn't gone.

after all of that i've placed laptop in bios for 3 hours , then "Unigine heaven" video test

DirectX 11 ,

Tessellation - extreme

shaders - low

Anisotropy - off

stereo 3d - disabled

anti-aliasing - off

ful screen

resolution - system (1920 - 1080)

havn't shuted down till morning (about 10 hours)

but if i'll play WoW it'll turn off.

as well as Skyrim or VTMB.

BUT , as I said , some games go without problems.

any suggestion about it ?

5 Practitioner

 • 

274.2K Posts

September 26th, 2012 13:00

maybe, i've done something wrong , but ,

after first bunch of memory and cpu tests it want to continue.

I've said yes - it completed , then wanted to restart.

if , after first pack of tests I answer "no"

it restarts anyway , and it's end of tests.

after first pack is sentence : "No problems have been found with system so far. Do you want to run remaining memory tests? This will take about 30 minutes or more.

Do you want to continue? (recommended)

Yes or No

after I press "no" it shows me message :

"Pre-boot System assessment complete. No Diagnostic Utility Partition identified. Please select OK to reboot your system.

*It looks, like I just don't have it =___=

*Today it shuted down on video file, watched with Media Player Classic (mpc) .
previously , it sometimes happened , but in VLC it havn't shuted down.
can it (player) be the reason ? (I don't  think it work in games)
(now i'm downloading k-lite codec pack x64. there is no player, so I skipped it)

677 Posts

September 27th, 2012 02:00

Hi Shirama,

The reason why the test is not going further is that there is no "Utility Partition" on the system. You may initiate the diagnostics using a 'Resource CD'. Please try the following steps to initiate the diagnotics.

Insert the 'Drivers and Utilities' disk sent along with your system. After inserting the disk, shutdown the system and keep tapping the 'F12' key during the system startup. You will see the ‘One Time boot menu’, select ‘CD/DVD drive’ from the list and press any key to continue. Select "Boot to Utility partition". Then select ‘Test System’, ‘Custom Test’ and run all the tests selecting ‘Graphic/Video card’.

Please let me know in case of any errors with the complete message

Thanks and regards
Harish R
#iworkfordell

5 Practitioner

 • 

274.2K Posts

September 27th, 2012 02:00

When I buy laptop , I've recieved only one CD , and it was Windows 7 professional.

Can I download it somewhere, burn to cd and use ?

677 Posts

September 28th, 2012 04:00

Hi Shirama,

Yes, you can download and burn the 'Dell 32bit diagnostics' on to a blank disc. Please download the file named CW1367A0.exe from the following link:

http://dell.to/SgobmF

Once the file is downloaded, double click on it and follow the onscreen instructions to unzip the contents. An application will open with four options, please insert a blank disk and select the option which allows you to burn the diagnostics directly on the disc. Once done, you may follow the diagnostics steps from the previous post to check for any possible hardware failures.

Please let me know in case of any other queries.

Thanks and regards
Harish R
#iworkfordell

1 Message

September 28th, 2012 10:00

Hi there , the problem is simple, but no one have solution yet. T___T

Problem - Notebook shuts down without warnings , while I play some games :
World of warcraft , Elders scroll V : Skyrim  (IV : oblivion) , Vampire the masquerade : Bloodlines.
It hasn't shuted down on those games : Mass effect (1 , 2 ), Darksiders II , Kings Bounty Armored Princess

it is NOT temp problem. I have warranty m and tech service
1 - make some kind of cleaning
2 - asked to buy cooling pad (cooling stand)
3 - changed motherboard an cooling system , installed new termo-gel

I had this exact same problem.. my temp sensors saying my gpu was only at 70C and it shut down.

This problem happened for me only playing WoW since Mists of Pandaria came out and the solution that has worked for me is in the game launcher, before you hit play, go to preferences and switch it back to 32bit client and change from Directx 11 to 9.

Hope it helps, it's what solved my problems with my laptop just shutting off like it lost all power when not overheating

5 Practitioner

 • 

274.2K Posts

October 2nd, 2012 15:00

I havn't say, but problem was since I buy it , but I was abroad,so couldn't give it to warranty service.

so.

I've checked , runned all the test there were , except for  usb mouse , microphone ( trough side jack) e.t.c.

there were no errors.

as , if I run it from Flash drive (not CD, as I planned) ,

and - in-Windows diagnostic .

none help in it .

the REAL problem is , that it shuts down at random.

sometimes it goes well for hours, sometimes for 5 minutes.

I just don't know what to do.

677 Posts

October 3rd, 2012 03:00

Hi Shirama,

I request you to private message me your system service tag number. To private message, accept my friend request, click on my user name and click start conversation. This will help us to check the details of the system and provide a faster resolution.

Please reply in case of any queries

Thanks and regards
Harish R
#iworkfordell

5 Practitioner

 • 

274.2K Posts

October 4th, 2012 01:00

can't find your request , but I make my own .

I've reinstalled OS .

nothingmbut drivers , and game to test (World of warcraft)

Strange thing - when i tried to install Wi-Fi driver , it instaled not 5100 , but.... 1000.

work fine by now.

onece it shuted down , but there were not installed all the drivers and DirectX .

now i'll test again and inform about result.

5 Practitioner

 • 

274.2K Posts

October 4th, 2012 06:00

I've made something , that I havn't made before.

i've put fun speed into log (temperature)

results:

//windows stars

53072 47,0 52,5 37,0 39,0 7

53075 47,0 51,5 37,0 39,0 7

53078 47,0 52,0 37,0 39,0 599

53081 47,0 52,0 38,0 40,0 599

56411 54,0 94,0 65,0 65,0 60  // ingame

56414 54,0 94,5 65,0 65,0 60 // fun speed can be

56417 54,0 94,5 65,0 65,0 60

56420 54,0 94,0 65,0 65,0 60

56423 54,0 94,5 65,0 65,0 60

56426 54,0 94,0 65,0 65,0 60

56431 54,0 88,5 65,0 65,0 60

56434 54,0 86,5 63,0 64,0 359 // swithced from game to windows.

56437 54,0 94,5 63,0 64,0 359

56440 54,0 96,0 62,0 64,0 359

56443 54,0 85,0 56,0 56,0 359

56657 54,0 57,5 40,0 41,0 9

56660 54,0 57,5 40,0 41,0 19

56700 54,0 56,0 39,0 41,0 12

56703 54,0 58,0 40,0 41,0 611

56706 54,0 56,5 41,0 42,0 611

then

57260 54,0 99,0 61,0 61,0 599 //ingame

57263 54,0 99,0 62,0 62,0 599

57266 54,0 99,0 62,0 62,0 599

57269 54,0 100,5 62,0 62,0 599

57309 54,0 89,0 56,0 56,0 9 //switched to windows.

57315 54,0 84,5 53,0 54,0 300

57324 54,0 82,0 50,0 51,0 101

57327 54,0 80,5 50,0 50,0 33

is it OK ?

Do you have some king of program, to make fun work at full ,when temperature of gpu is 75+ ?

5 Practitioner

 • 

274.2K Posts

October 4th, 2012 07:00

before shut down

Seconds HD0 GPU Core 0 Core 1 GPU Fan

57801   53,0 96,5 56,0 56,0 377

57804   53,0 97,0 54,0 56,0 377

57807   53,0 97,5 56,0 56,0 377

677 Posts

October 5th, 2012 01:00

Hi Shirama,

I request you to private message me your system service tag number. To private message, accept my friend request, click on my user name and click start conversation. This will help us to check the details of the system and provide a faster resolution.

Please reply in case of any queries

Thanks and regards
Harish R
#iworkfordell

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