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Titania

23 Posts

74020

May 30th, 2006 22:00

Solid orange light?

There is an orange light on my Inspiron 5160. It isn't blinking or anything. It just appears when I plug in the AC adapter (which only seems to work SOMETIMES when I plug it in).

So is it that I need a new battery? Or a new AC adaptar?

If I need a new one, can I just call Dell? I still have my warranty, I am sure. Thing is, do I need the reciept from the place I bought the laptop from?

1 person also has this problem

Robot Randy

270 Posts

May 31st, 2006 15:00

We seem to have a fatal error. The tag is missing from the bottom of the laptop and the system will not power on.
 
Titania, you wouldn't happen to be in the Los Angeles area would you?
 
Randy

Message Edited by Robot Randy on 05-31-200612:25 PM

TigerTechs_LHS

13 Posts

May 31st, 2006 16:00

No sorry, I realized after my post and I forgot to send the edited one up.. I realized that you can't get the service tag but I'm going to try to see if there is a 3rd way to get it.

Titania

23 Posts

May 31st, 2006 23:00

Nope, I live in NJ. :smileysad:
 
Thank you guys for your help though. Are there any other options at all?

Robot Randy

270 Posts

June 1st, 2006 00:00

Most techs would not have the equipment needed to pull the service tag info from the defective motherboard, so that won't work.
 
What is interesting is that this started as a charging problem that got worse. Do you know anyone else with a similar laptop (or just one that uses the same battery) and either borrow their battery for a few minutes or have them charge yours? It "might" be possible to get the thing working with a charged battery.
 
Do you know anyone that is GOOD with computer hardware? Sometimes screws in laptops can work loose from daily use. Completely disassembling and reassembling a laptop can sometimes bring them back from the dead as long as there is no actual defective parts. I have had several people bring me dead or flakey laptops with loose screws being the only problem. Understand that complete disassembly of a laptop is NOT for the weak of will.
 
You should have an empty egg carton available for placing the many different types of screws in. There is always at least one screw that'll roll off of the kitchen table onto the nice multicolored carpet and vanish forever. (and don't get me started about how many screws bounce down the drain if the bathroom happens to be the best lit room in the house...)
 
Randy
 
 

Titania

23 Posts

June 1st, 2006 00:00

Nope, I don't see it anywhere. And I do have the Windows CD but none of that wil work if it can't even turn on. If I take it to a technician would they be able to find the service tag? Or call Dell and give them any/all the numbers on this thing?

Or go to Ireland and talk to the Irish about this monstrosity? (It says Made In Ireland) :smileyhappy:

Robot Randy

270 Posts

June 1st, 2006 00:00

Sorry, but since the laptop will not power on it is impossible to boot from a CD. (And you don't need to boot to go into Setup, just POST...)

I missed that development as well.

Randy

Titania

23 Posts

June 1st, 2006 00:00

From a thread I saw on this forum. A LOT of people have had the same problem and it has been the motherboard all along. I think I will take it to my techie friend to take it apart and put it back together again. Thanks for the suggestion. ^_^
 
Being in such a predicament is very saddening and frustrating. I am glad I am not alone. I guess I will have to do the work all over again that is stuck in the laptop. Ah well. Such is life. Now I have learned to always save everything, all the time.. :smileytongue:

Robot Randy

270 Posts

June 1st, 2006 00:00

Without getting our hands on the laptop there is no way to get the serial number from a dead computer with the sticker removed...
 
Are you sure the sticker is gone? It's a long thin white sticker that says Service Tag and possibly Express Service Code along with the numbers and a barcode.
 
Randy

jocase

651 Posts

June 1st, 2006 00:00

Can you boot from windows CD? Do you have the disk that should have come with the computer?

Boot from CD, get into bios to see service tag.

Do you have any paperwork that came with the notebook?

Robot Randy

270 Posts

June 1st, 2006 02:00

You probably won't lose any data. You just need an external USB drive caddy or even a simple pin adapter so you can temporarily connect the drive to an IDE port in a desktop computer. You can then copy all of your data from the new "D:" drive (or whatever letter is assigned to it)
 
Randy

Titania

23 Posts

June 2nd, 2006 00:00

Identical? As in same model? Because my friend also has a Dell. Just a different model.

 

If I take out the harddrive does that void my warranty? (If I even have one)

Titania

23 Posts

June 2nd, 2006 00:00

Is it possible to take out the harddrive and stick it in another Dell to take out the info?

Robot Randy

270 Posts

June 2nd, 2006 00:00

Yes, that's easy as long as it is an identical laptop. Or you could do as suggested 2 posts above this one.
 
Randy

jocase

651 Posts

June 2nd, 2006 01:00

Removing a HD does not void the warranty. Ok, this is the one where no service tag cannot be found on the underside of the laptop, and there is no invoice showing the service tag? Right?

If your Bud has the exact same Dell model you could slip the drive in and you should see reference to the service tag in C:/Dell folder.

I know you have been asked this before, but are you SURE  there is no service tag? Mine in on the bottom at the rear of the machine and is protected by a raised indent in the metal casing.

I memorized mine, because of this problem you have. Check it once more for us!

Message Edited by jocase on 06-01-200609:07 PM

Titania

23 Posts

June 2nd, 2006 01:00

Ya I am certain it is not there. Also you sure abut the HD warranty thing? It says warranty void if any label/screw is removed or broken.
 
does that mean if the screws are completely gone? can't I just fasten them back on when I am done?
 

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