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October 25th, 2015 22:00

Speakers popping on Inspiron i7559

Hello!

I've gotten the Inspiron i7559 with 1TB HDD a few days ago and everything has been phenomenal except for the speakers, which make a tiny high pitched staticy popping sound whenever I launch some applications like Hearthstone and Skype, as well as some videos on youtube. The speaker otherwise works fine, I don't know what causes it. Is there any possible fix to it? Is it a hardware or a software issue?

1 Message

December 4th, 2015 04:00

I think that I'm facing the same issue and had tried many methods to get it rectified.

So far I suspect it's due to the Maxxsense software, too loud? maybe?

The all abnormal noise aka burst, pop, electric shock noise gone off when I turned off the Maxxsense.

Option 2, reduce the speaker & system volume to 50 with Maxxsense on.

Besides the above mentioned, the power option did cause an effect, things gone worst when it's at power saving mode; it's almost fine when setting it to balance mode.

Please have a try to the above mentioned, see whether we are having the same issue here?

P/s: I did try drivers from dell and suggestion from the forumers here, none succeed.

7 Posts

December 7th, 2015 22:00

sorry for the delay, but mine is still having the issue after the restart.

and still throughout the videos/songs, videos work fine on my wife's Dell and my cell phone.

5 Practitioner

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274.2K Posts

December 22nd, 2015 08:00

Hi guys. Received my i7559 today, with 256gb SSD.

Same issue with speakers. Please let me know if you find out solution

1 Message

December 22nd, 2015 18:00

My solution was to go into the audio options Speakers / Headphones Properties, Advanced and change options to 16 bit DVD quality and it seemed to clear it up and the noise hasnt reappeared since I did that *knock on wood*

December 23rd, 2015 10:00

I got my 7559 yesterday - same issue with the speaker popping.

It seems like it is just the left speaker, and it only happens the first time a sound is played - or when a sound hasn't been played for a while, i.e. it doesn't happen every time a sound is played.

It is the same sort of static pop you might get with a home hi-fi system when you first turn an amplifier on and you haven't turned the speaker volume down.  It is as if there is a capacitor in there storing some charge which is released to the speaker the first time a sound is played, causing a static pop.

I tried updating the drivers - but that didn't fix the problem.

After reading juicetin's reply - that made a lot of sense to me so I've just given juicetin's registry key fix a try - and so far so good, it seems to have cured the problem - thank you!

I'm just keeping my fingers crossed for now that it works - so far, so good!

VERY frustrating that this happens with a brand new system.

7 Posts

January 5th, 2016 09:00

Hello everyone,  my components had to be replaced,  if you are within 21 days of purchase you can still get an exchange of your laptop.  I posted in this topic within the first week,  but that didn't count as addressing dell about the problem.  Didn't know about the 21 day rule.

Good luck

1 Message

January 10th, 2016 11:00

I get this issue when I play 4K videos on google chrome. There is a popping/static sound, 

Tried all the above workarounds but the issue is still there for Google Chrome

On IE there is no issue playing 4K videos. There is some workarounds for google chrome fix, but that did not help. 

3 Posts

January 11th, 2016 17:00

This seems to work. The windows driver seems to have less 'reverb' than the Realtek one. I hope Realtek comes up with an updated driver soon. The windows driver doesn't have the "squel" that you get with the Realtek drivers.

1 Message

January 15th, 2016 13:00

I don't know if you found a solution yet, but in case you haven't here's what worked for me:

The crackling (for my 7559 laptop at least) came from the sub woofers built in, the default level for them is 100%. What I did was:

Control Panel>Hardware and Sound>Sound>Playback>Right click on Realtek>Properties> Level> and set the level of the internal sub woofers to 80% 

1 Message

January 28th, 2016 03:00

I've had the same problem since getting my laptop a few days ago. I tried most of the solutions that people have suggested on here but to no avail. However I did find that using Microsoft Edge instead of Google Chrome was considerably better, Chrome was practically unusable on some videos, especially on YouTube. 

I've managed to get Dell to take my laptop back and try and repair it however, and if they can't fix it then I will deal with using Edge, but hopefully it won't come to that

3 Posts

February 2nd, 2016 16:00

Thanks a million, I've been trying to fix the squeak for a while to no avail. I have been true all the steps listed above except when i visited the realtek site I couldn't find the drivers for the sound chip and I gave up. Your solution

"You can get them from the realtek site (***). I'll make you a favor and tell you that you want to download the "High Definition Audio Codec (Software)" from http://www.realtek.com.tw/downloads. " lead me directly to the drivers. 

So far, its working flawlessly! Someone should post the link on the amazon review website.

Apart from that problem, the laptop works great. The BIOS update is a must for a lot of other issues as well.

Thanks again !

13 Posts

February 19th, 2016 05:00

Hey,

Do i need to download the 2 software?

3 Posts

February 19th, 2016 12:00

Only if you are getting sound problems. I would recommend updating the BIOS as it fixes a lot of issues.

13 Posts

February 20th, 2016 05:00

i know that there is a risk to update bios.

is it ok?

3 Posts

February 22nd, 2016 17:00

You can fix the audio popping issue by opening the Dell audio suite from the task bar and clicking advanced and then power management and making sure the slider for the power management auto shutting down audio is set to off.

This worked for me. 

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