Webcam not working - Inspiron R 5521

For more info, It has windows 8. And in support forums there is no guide for windows 8.

Need your help.

Hi Vijit,

You may uninstall and reinstall USB root hubs following the steps below:

1. Expand ‘Universal Serial Bus controllers’
2. From the list, look for ‘USB Root Hub’
3. Right click, choose ‘Uninstall’, choose ‘Ok’
4. Uninstall all ‘USB Root Hub’ listed
5. Wait for all the drivers to get uninstalled
6. Restarted the computer
7. Restarting the computer will install ‘USB Root Hub’s automatically on the computer

Windows 8 operating system has 'Camera' app. You can access the 'Camera' app from the start screen. In case you are not able to see the 'Camera' app on the start screen, you can download it from 'Windows Store Apps'.

• From the Start screen, click the 'Camera' tile to open the app
• If the app asks to use your camera and microphone, choose 'Allow'
• Adjust the settings, if desired
• To snap a photo, click anywhere on the screen
• The camera app saves all your snapped photos and videos in a folder called 'Camera Roll' in your Pictures library.

Hope this helps. Please reply if you have any further questions.

Hi Chinmay,

I have the same problem as Vijit.

I followed your instructions, but I didn't have luck. Any other suggestion?

Many thanks in advance...

Guillermo

Guillermo,

Not sure if Chinmay is still posting in the forums.

Did you recently install/reinstall the operating system? If yes, did you install the Dell System Software(if applicable) and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct

Windows 7/8 is supposed to provide the webcam drivers for most Dell computers. If you system needs webcam drivers, go to Drivers & Downloads enter your service tag, then select your operating system. If your system needs webcam drivers, they'll be listed under Input.

(Windows 8)How to make the webcam work with help from this youtube. You have to open the Camera app first, and then click Settings on the charm bar to see where you can give the app permission to use the webcam.

Try reading...

Troubleshooting the Dell Webcam and Dell Webcam Central Software

You can try this file, also known as Dell Webcam Central.

Create a new unrestricted user account and try the webcam. Did the webcam work?

If yes, log out and log back in to your account and try the webcam. Did the webcam work?

If no, then the webcam became detached from the motherboard, usually near the webcam

Rick