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whitescreen on vostro 1015 laptop
Hi
I have a Dell vostro 1015 laptop that has a problem. I turn it on and it has a whitescreen, it will boot up fine, as it will play the log in sound that xp makes when you log in, i also can use the keyboard shortcut to shut down and it will shut down fine, it just has a white screen, that i have no idea what to do about it.
i have read other places that it might be video chip gone bad or the lcd screen needs replaced
please help if able to, thanks
DELL-Vikram M
1.1K Posts
1
October 29th, 2012 08:00
Hi anshumanbhagat619,
Please connect an external monitor to your system and let me know if it works fine. Also, run the LCD BIST diagnostics on your system to run the LCD test:
DELL-Terry B
4 Operator
4 Operator
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3.5K Posts
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March 23rd, 2012 14:00
Tech Matt
About the easiest way to test if you have an external monitor, plug it into the notebook and see if you get a display. If you have just a white screen on the notebook LCD but the external monitor looks fine, you will need to replace the LCD screen.
If there is no image on the external monitor, then that is a video card problem. Try booting to Safemode, when you turn on the TV is there an image? If so tap F8 to get to the F8 menu and choose safemode with networking. If you are able to make it to safemode download the latest video driver, and uninstall the current driver from Windows. Restart the system and see if you still get the white screen, If not you should be able to install the video driver.
Please let me know if this helps.
TB
DELL-Terry B
4 Operator
4 Operator
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3.5K Posts
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March 23rd, 2012 15:00
I would check with our spare parts team, as there are multiple LCDs that shipped with this model of notebook.
accessories.us.dell.com/.../dellitems.aspx
The part numbers that I do have for the service kits are
4F1PR for the LED TLF screen
645M4 for the WLED anti glare screen.
TB
Tech Matt
6 Posts
0
March 23rd, 2012 15:00
Hi
Thanks for answering my question. I tried plugging in an external monitor and it shows up fine, so i am looking at the LCD screen needing replaced.
I just have to find out what kind the laptop will take. Would you happen to know any replacements for Dell Vostro 1015 laptop? if not thats ok
thanks
anshumanbhagat6
2 Posts
0
October 28th, 2012 02:00
I too have the same problem........ My laptop Vostro 1015.....the screen Jamm's and when i shake the Lid it's Ok and again it Jamm's ......
dn't know what to do please Help me'......... Evrythngs Ok' bt ,m' fed up of the Screen!..
Tech Matt
6 Posts
0
October 28th, 2012 11:00
Im not sure what the problem is, but to update on my problem.....I ended up replacing the screen and everything works ok now.
that might be what you will have to do with yours
anshumanbhagat6
2 Posts
0
October 29th, 2012 07:00
but how much will it cost and can i replace it with LED screen but before it was an LCD screen?....
pls reply!
Tech Matt
6 Posts
0
October 30th, 2012 12:00
You can search for vostro 1015 screen replacements to find out how much for replacement screens mostly around $60
www.laptopscreen.com/.../VOSTRO~1015
to replace it, you can search for how to replace screen on vostro 1015 laptop
www.insidemylaptop.com/replace-lcd-screen-dell-vostro-1015-1014-laptop
hope that helps
but now i am having some issues with it running on the battery the screen with get lines, when it runs on the battery and after the screen goes to sleep and wakes up.
not so much when it is plugged in, as it does it most when running on the battery
Samar768
1 Message
0
January 29th, 2013 01:00
HI
I have a problem with My laptop Vostro 1015
When ever i Keep On My Lappi It’s Screen Goes White But After Few Times It Become Fine,,
This Problem Is Running Almost 1 year But Ono-Off Process Resumed The The Solution ,,
But Still im Not Understand what the problem is ,, and Which Action Have to take to Free from this problem .. If Any One Knows About this problem Please Aware the Solution
DELL-Chinmay S
1.8K Posts
0
January 29th, 2013 02:00
Hi Samar768,
You can try using your system in ‘Safe mode with Networking’ and see if it exhibits the same behavior.
Steps to access ‘Safe mode with Networking’:
Check if the issue persists there.
To be sure about the issue with LCD, you can check if the computer works perfectly fine with external monitor. Also, you can run a test on the LCD of your computer to be sure of that You can watch the detailed steps and how to run LCD BIST from link: http://dell.to/R6XKBV.
If the test passes, you can uninstall and re-install the video drivers on your computer by following the steps:
Please reply for further clarifications.
neerajgurbani
1 Message
0
March 26th, 2013 13:00
Hello Mr. Vikram,
I am facing the problem of a recurring white screen, I tried the LCD BIST diagnostics. After pressing the D key and the power button simultaneously, I can see the color bars, white, black, red, blue, green. Kindly help me out with the problem. Thank you.
faizalenu
193 Posts
0
March 26th, 2013 18:00
Vikram -- if the LCD bist passes, then you have either a MOBO and/or Video cable problem. Replace the video cable first, if nogo, replace motherboard.
guru1989
1 Message
0
August 10th, 2013 11:00
Hello to Every one..
I'm Using Dell Vostro 1014 For past two yrs & it was working fine.. Suddenly for past 6 months i'm experiencing white screen problem in my laptop..
Kindly suggest me with each & every step to solve my problem . hoping that i will be getting positive response from your end & at the earliest too.
Thanks & Regards
Guru Narayanan
Crapbrand
1 Message
0
September 25th, 2013 03:00
Its funny that i see this forum here on the dell website with dell still trying to simply quick fix the issue by selling new lcd screens to a community whom is the victim of an obvious product wide defect. I have had my computer for about a year and a half now and ive been experiencing this issue almost as soon as i bought the product. It first started by the screen dissolving into a screen full of colorful lines, and then eventually turning pure white. I called the dell tech support (located in the Philippines) and they walked me through procedures to test the system by doing screen tests showing different colors and connecting an external computer screen to the computer etc etc. in the end of the call it came to the result of them dispatching a technician whom was a third party technician to my house with a new lcd screen and video chip. He installed the lcd screen and attempted to install a new video chip but in doing so he stripped the screws connecting the chip to the motherboard and directed me to "just try it with the lcd replacement only". And it worked like a charm afterwards. then about a month goes by and it happens again. i go through the same process with the phone support team and again they dispatch another technician to my house to replace the lcd. Again the problem is solved and i am again a happy customer. Once again wouldn't you know it it starts whiting out again. This time though it is not under the one year warranty. And either i pay a ridiculous fee to have the warranty extended or i buy a new lcd and attempt the fix myself. I find this absolutely absurd. Pay good money for a well know brand to avoid these issues only to be shafted by paying for necessary repairs. In googling the symptoms of my pitiful machine i see that this is a problem occurring all over to other customers of the same product. You would think there is some kind of "lemon law" in place to protect consumers from issues like this. I have never had a worse experience with a laptop in my life and ive been through a few of them in my time. One thing i find funny is that i have a toshiba laptop (a bargain brand) that ive had for almost four years and it runs better faster and stronger then this dell ever did and all that without a hitch in hardware or software installed on the system. I will never recommend a dell computer to anyone looking for a dependable laptop and i will never again patronize a company like dell whom is trying to cover up an obvious manufacturer defect. Hopefully somebody reads this and decides against purchasing a dell vostro and going through this nightmare.
Thank you for your time.
KumarAB
1 Message
0
October 8th, 2013 03:00
Hlo Sir,
I have vostro 1015.when i restart the system it shows always a message which is no bootable internal harddrive no bootable device f1 to rebbot f2 for utility and f5 for onward screen. i don't want to see this messgae on restart time.
please tell me how to detect this problem..