Wifi wireless-n 1030 - Does not connect to router

JS, I understand you are frustrated, and I appreciate you taking the time to voice your concerns. Common issues do not get addressed without people voicing their concerns.

The reason i ask about the wiring and the network setup that you have, and all the other questions is simply to identify your issue more thoroughly. Many times a person fixates on a known issue believing that the known issue is what is causing their issue, and many times it can be. However, when troubleshooting there should be no assumptions, and the root cause should be properly identified so that actual fixes can be applied. While your issue could very well be a part of the known issue, some of the answers you provided were actually contrary to the known issue.

For example: you stated "it seems it cant connect EVEN WITH THE CABLE!!! it's almost unbeliavable!!!" in one of your first postings, and if you couldn't connect even with a cable then it could not have been part of the known issue. However, you clarified this that you could connect as long as you did not have your wireless connection turned on and were only hard wired.

Typically when hard wired and with wireless turned on, the system will try and connect through both methods. Many times connecting over WiFi instead of the Ethernet. Meaning it not only could be superseding the hard wire connection, but also impacting the router that the WiFi connection was through.

The included fact that your issue happens with all other routers and access points, also indicate that the issue is less likely to be the router and more likely to be the network card. A premise we were already working on, but one that still needed to be verified.

i also wanted to know where you purchased the system at, because it helps to identify the next steps. It appears that the troubleshooting we are doing may not resolve the issue. As much as I want to be able to tell you to do something like hit T+Q+F4+F6+ESC+;+E+G+J+F+D and then spit in your hand and spin around five times while reciting "Mary had a little lamb" before falls face first into your keyboard......and then testing to see if it worked. The truth is that your issue should be something we proceed to actually see about exchanging in the store for a different model. Since you purchased in store, vs having mailed to you or a different method, like buying from a friend, then we can more easily get you into an exchange situation so that we can get you with a  working system.

So that's where is stands now. To try and get the system back to the original store and returned or exchanged for a model that will work for you. If that does not work, depending on the stores policies, we can proceed further with other warranty options. As this is obviously something that we want to get addressed and corrected.

Please, do not forget to come back and post to us if you decide to pursue this option or if you have further comments or concerns to voice. I really do welcome your opinion and comments. It is important to hear feedback.:)

Definitely. Let me know how it goes.

Have you tried resetting your laptop to its factory state and check if it gives any difference?

thanks, but the laptop is new.

js542142

If you haven't spoke to a tech, or the tech wouldn't help please feel free to let me know.  Shoot me a private message with your name and service tag and I will be happy to take a look.

TB

js542142,

Are you using a Belkin Wireless router?

Rick

btw, new messages about the same laptop appear on the list everyday...

Terry, a dell technician will have a look at it soon.

Rick, i'm using a thomson 585 router.

js542142,

Try reading THIS THREAD. It looks like if you disable the wireless N protocol, like the other member did, you may get connected.

Rick

You may be under the mistaken impression that the people trying to help you here are Dell employees.  They are not.  They are other private individual Dell users, like yourself, who willingly and generously share their expertise with others in these forums.  They are not compensated and under no obligation whatsoever to help you or anyone else.   There is a limit to the abuse that even paid employees will take.  Be nice or you will have no friends. 

@pudgyone: i've tried that, it doesnt seem to be solved with this device.

@soeainc: i dont address my messages to people not responsible for an item, that might not even reply to a forum. It seems like everyone believes this forum has dell employees that read messages from users, and that's where this topic was being addressed. A dell employee is not related to this topic, but he's the only way some messages will get to their target.

Will post more news on this when there are.

js542142,

The Intel® Centrino® Wireless-N 1030, Single Band adapter works on the 2.4GHz band ONLY. Even though the adapter is called wireless N, it allows 2 streams to make the connection faster.

I have heard some success stories of disabling the wireless N of this adapter.

In order to connect your wireless router needs to be set for the mixed mode. The b/g mode of the wirless router works on the 2.4GHz band and most wireless N routers work on the 5.0GHz band. I use these Recommended Wireless Router Settings I use channel 11. I would make a new SSID to make connecting easier. Also try turning off the firewall in the wireless router.

Rick

pudgyone, i also have a dell mini netbook that is connecting with the thomson router. So, basically it's the wireless-n card that works only with some routers.

js542142,

Is the computer still under warranty? If yes, contact Dell Tech Support, they can remote in to it and try things.

Rick

js542142,

Call your ISP provider. There have been known issues with some Thompson routers, your model may be one of them. Tell them you cannot connect, but you can connect with another router and at other locations.

Rick