XPS 15 9530 - Noise problem?

Original bought on December 2013. Complained, and ran around and around their little telephonic maze.

MB exchanges etc since April 2014.  Dell France won't refund.  Got a replacement on December 2015.

They expected me to agree to accept any unit they send, before telling me what revision it was.

Had to fight tooth and nail not to be sent a refurbished unit.  

It's louder than the others. Dell wins by having tired me out.

The institution I work at buys Dell and sometimes HP. Have already talked the purchaser guy out of 4 Precisions and one small Poweredge.

Has there been any resolution to the issue. I just purchased my dell xps and it has this same annoying high pitch screech issue.

Just curious how you managed to disable the C-states, as the UEFI BIOS doesn't have an option for it.

Was it a reg hack within Windows?

The issue is totally hopeless in the old model (i7_4702, and QHD display). I was hoping the newer model (i7_4012, 4K display) would have less noise. Which model did you recently receive?

After 9 months of constant fighting, the 4712. They wanted to send me a re-furbished 4702.  Same problem, buzzing. Plus a new whine audible across the room, but I fixed this by restricting the processor C-state to 0. The fans, of course,  started rattling right after the 10-day period. Don't have the time to go through the same process again.

None at all. I imagine the forums have gone quiet because, like me, people don't have the energy and they know nothing will get resolved. Do not let your 10-day period pass without contacting support (to have proof of a report of a problem). 

On linux, I added "intel_idle.max_cstate=0" to the kernel parameters. I haven't  tried on windows, since I mostly use linux. Maybe this helps?

Only one solution unfortunately - returning the laptop and buying another one. Dell never fixed this.

Ah, fair enough. I know of the various software tricks for Windows, I thought I might of not been aware of certain method, but didn't realise you were a Linux user.

So I recently bought the dell xps 15 9530 it's a great machine but the noise from the fan and the screeching when plugged in makes using it a quiet environment impossible after paying so much for this device we shouldn't be experiencing such problems and now that Dell has our money they don't provide a solution talk about quality service

It is quite surprising that Dell is not able to fix this issue and continue to sell more defective laptops. It's been 2 years of complaining and that noise issue remains unsolved despite the update in the processor and the monitor. If their so-called "engineers" can't solve it, they should contract Samsung or Apple to give them a hand. Sorry Dell I used to be Loyal2Dell

Hello, another frustrated XPS 15 owner here (3k, top tier model).

Bought on dec 2014, on january I detected the infamous coil whine and requested a solution. Dell changed motherboard and AC connector and the whine went away.

In march it started to refuse to wake up from hibernation/suspend, only would awake (with a cold start) after pulling all the cables (all usb, displayport and AC). Days after this it refused to wake at all, it was plain dead. I suppose the motherboard is fryied.

After some push and pull with Dell, I was offered a full refund or a new unit. The guy at the phone told me that a replacement would take 2 or 3 days to arrange the new order (without cost) and then the time to fab it.

I did another research to find out if there was any other laptop that would fit the bill, but couldn't find any. Only laptops available are either less powerful or too bulky. MBP was not an option, can't stand that brand nor their mad price tags, at least here in Spain (they ask for 2,800 euro for a similar configuration). So I ended up going ahead with the replacement.... which I'm starting to regret.

It's been 3 weeks to get the mail with the order... and finally got it today (the mail, not the laptop!) ... but with the *** Broadcom wifi module (Dell Wireless 1560), so I've requested the proper Intel wifi module, which is what I had on the previous unit. Will see if it takes another 3 weeks to make a proper order ...... sigh!

Anyway, I fear that the next one will come with the coil whine, as it looks like it is too common that it would be strange I had that luck. Been doing some research, and came across some interesting information.

What is coil whine:

http://lifehacker.com/this-video-explains-what-coil-whine-is-and-how-to-avoid-1669522880

Seems like it is nothing new, and there are methods to palliate them, as shown in this video:

https://www.youtube.com/watch?v=GNWmMjFZojE

I am wondering if a similar solution could be applied to the laptop, even if it had to be DIY...

Anway, pretty disappointed overall with the machine and Dell, 4 months with a "top" model and almost one waiting without a working laptop, the whine that they don't fix nor care at all, units suddenly diyng... wonder how a company can sell that *** and survive.

While I can sympathize with those here who have been stuck with a machine that has coil whine, what's still missing is any quantification of the problem. What percentage of users are actually suffering from this problem?

For those with issues, coming to a forum like this with a particular thread about a problem will naturally serve a focal point. When you find yourself among many dozens of people experiencing the exact same issue you have, and those who have had their machines replaced a few times and STILL have the problem, it's perfectly reasonable to assume this issue is pervasive. I'm still not convinced, though, that we have any accurate sense of the degree to which this impacts most of the XPS-15's that Dell ships.

My own experience is an even smaller subset of the overall universe of XPS-15 owners, so it's impossible to generalize from this. I've had mine since July 18th of last year, and have used it heavily virtually every day in almost a year since then. It's on a plane with me every week (there and back - twice a week), and gets 10 hours or more use on a typical day. Zero coil whine -- no noticeable sound of any sort. Still functioning perfectly - like new. I actually expected Windows 8.1 itself to start getting gummed up by now, but my XPS15 boots in seconds still (500GB SSD), and runs flawlessly. I'm a consultant, and over the past year, 2 of my colleagues showed up using the same device, and another 2 have the smaller cousin - the XPS 12. None of them have experienced coil whine. The *only* issue anyone reported (and we work pretty closely and compare notes frequently) was an XPS 12 that had trouble connecting via Bluetooth to a Microsoft Bluetooth Arc Mouse (mine paired with it easily).

So - I'm not experiencing the issue, nor are 4 of my colleagues with the same or similar machines. As far as I know, coil whine hasn't been mentioned in a single review of any of the variants of this model. This only tells me, though, that the problem isn't universal to all instances of the device.

While I'd like to think a vendor like Dell would take pride in their products, and seek to resolve issues even for a tiny subset of their users, I think that corporate reality these days is based on an assessment of cost and benefit. If they don't believe the issues reported here are having a significant impact on sales or reputation, the issues won't be highly prioritized. If the issues are sufficiently infrequent, then the cost of support to "deal with" the issue (notice, I didn't say "solve") can probably be ignored. Unless somebody at Dell, with authority, takes the stance that ALL user satisfaction is of the highest priority, I have a bad feeling that several dozen disappointed consumers reporting in here may wind up somewhere in the tail of a customer satisfaction statistical curve, and ignored.

I do think, however, that sales must still be strong enough so that Dell management doesn't perceive coil whine as impacting profitability of this product line. It would really be nice to know, for a fact, what percentage of machines are impacted by this problem. As others have stated, it's tough to find a comparable machine from a competitor, and this one has been ideal for me (and that small handful of my colleagues). If and when I need a new laptop, based on personal experience, I'd likely look for the latest model of this device. But the wildcard here is that, as of today, I know there's some percentage of these devices that have problems -- I simply have no idea whatsoever what that percentage is. All I can suggest, for those that have the option, is to purchase the machine through a venue like Amazon (I used Prime), so that there's a well defined and easy option to return a dud for a full refund. If I couldn't buy it that way, I'd likely be far more hesitant to take a chance.

Just do what I did, keep the old one and take out the parts you want, swap then over and return it, then your New one has the better wireless card. I swapped ssd and ram

preferred to keep the samsung over the generic *** they started to put in.