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XPS 9530 touch screen stops responding (how to fix)
Hello, I figured I'd share a (not so obvious) solution to a stupid little problem I have been experiencing with my new Dell XPS 15 - 9530 touch screen laptop.
After a period of time, the screen would stop responding until a sleep, restart, or until I disabled and re-enabled the touch screen in device manager.
TURNS OUT - Dell is shipping these out with a kind of wonky setting... Go your device manager (Google it if you don't know what it is)
THEN - goto "Human interface devices" and double click on the "USB input device" - if you have more than one, disconnect any external mice you may have attached.
FINALLY - goto the "Power Management" tab and uncheck "Allow the computer to turn off this device to save power"...
This has so far solved my issue... and hopefully saves someone from a tech support call.
*******UPDATE - I had my system replaced and for some reason even with these modifications I was starting to have the screen problems again (after a long time perfect performance)... SO - just to be safe, go back in to the device manager and turn off those same power management settings under "universal serial bus controllers"
The ones for mine (with all external devices disconnected) were Both "Generic USB Hub" and all 3 "USB Root Hub" devices (Including USB Root Hub xHCI)... it ended up being all of them.
To reiterate, I disabled the power management on the internal USB hubs that power the mouse, keyboard and likely the touch input part of the screen.
SO FAR - I have had no further problems... I had to sacrifice some battery life, but I no longer am poking my screen to death in anger. lol
mtuser14
1 Message
0
September 11th, 2014 14:00
love easy fix's - thanks for posting, working like a charm!
scoldilocks
1 Message
0
September 22nd, 2014 16:00
Hi there - I had found this same fix in another forum, but it did not solve my issue. I was excited to see your additional fix, but the power management tab does not even show up for me on anything listed under Universal Serial Bus Controllers. Anyone have some thoughts there?
My screen goes out only AFTER disconnecting from my USB 3.0 hub.
nitelgroup
1 Message
0
December 1st, 2015 06:00
With windows 10 i tried power saving settings described here, without success. Turned out the problem instead disappears if disabling dynamic frame rate (e.g., slowing down refresh FPS from 60 down to 0 in case of still image): apparently windows is not able to notify video driver that display has changed, to restore nominal frame rate.I went into this direction, becouse during freeze operations done in the background were performed (e.g., windows was not stuck, only screen display).
It is not Dell specific issue, but rather intel embedded recent HD cards. This option is available through the Intel HD graphics control panel, in the "Energy" section.
I should acknowledge for this solution an external forum.but I losk the link. This is the procedure found somwhere else:
http://www.intowindows.com/how-to-disable-auto-or-adaptive-screen-brightness-in-windows-10/
Francesco.