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December 26th, 2012 15:00
XPS m1330 Password Authentication system question
I have inherited a Dell XPS M1330 laptop. The previous owner used a third party app to wipe the hard drive. When I attempt to start up I see the dell screen that tells me the bios is A15. Both F2 and F12, as well as not pressing any key, takes me to a screen that sez Dell at the with a message with the HD serial number and indicates it is "protected by a password authentication system." The former owner is unaware of any such password. I have tried putting a bootable DVD in the media drive but I still come back to this screen.
Is there a master password for hard drives in this system or a way to reset it?
TIA
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LawrenceSoCal
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December 26th, 2012 15:00
my recommendation would be to call your local police department and check serial number to check if registered as stolen
DELL-Chinmay S
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1.8K Posts
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December 29th, 2012 01:00
Hi joelaff,
I can try to get you a master password, which might work. I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.
I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.
Please reply with the information.