Unsolved
1 Rookie
•
13 Posts
0
3157
March 25th, 2021 08:00
5420 Rugged - SIM is not working
Dear community,
A brand new Latitude 5420 Rugged laptop does not recognize the SIM card when it is installed and cannot connect to the internet. The driver installed is the DW5821e Snapdragon X20 LTE and provides no error messages.
What could be the reason?
Thank you
No Events found!
ibmarc
1 Rookie
•
105 Posts
1
March 25th, 2021 20:00
My experience is you’re not using a SIM card for a data only device. Example, SIM cards from smartphones won’t work with modern providers like AT&T and Verizon Wireless, both expect you add a line for a data only device. At one point, Dell had the DW5821e disabled and included a “customer kit” in the drivers to enable/activate the card. The Documents also included this document. I don’t see either the kit or the document for the 5420 Rugged. You might try calling Dell and tell them the card doesn’t work.