Unsolved

1 Rookie

 • 

4 Posts

91

May 26th, 2024 15:14

5590 lost its Windows key?

I have a 5590 that came with Windows 10 Pro from Dell, and was upgraded to Windows 11 Pro.

I replaced the hard drive and installed Windows 11 Pro.

However, Windows can't find the Windows key on the BIOS to Activate. The PowerShell commands to pull the Windows key from the Bios is also coming up empty. 

The computer has not had any warranty service done on it, so the motherboard has not been changed or altered in any way.

Is it possible for the computer to have had the key wiped from BIOS?

Is there a setting in the BIOS that might have been switched that would prevent Windows from reading the key? 

Do I have any option other than buying a Windows license for the computer? 

12 Elder

 • 

31.4K Posts

 • 

154.9K Points

May 26th, 2024 15:23

Connect the system to the Internet -- if Windows was activated before, the system should pick up the entitlement from the Microsoft activation server.

11 Legend

 • 

8.5K Posts

 • 

46.4K Points

May 26th, 2024 15:27

Besides the embedded license key, if your device has been activated, Microsoft also kept the hardware ID associated with the license.  It does not matter how many times you perform Windows reinstallation, the device will be activated once it's connected online.

If your device has issue with license, select activation troubleshooting and it may resolve itself.

1 Rookie

 • 

4 Posts

May 28th, 2024 01:16

The computer is on the internet.

The issue is that the Windows Activation Key that's embedded in the BIOS is somehow . . . GONE. 

Sometimes that happens when the computer has the motherboard replaced, but this computer never had any warranty work on it. 

I ran the command line and powershell commands that pull the Activation Key from the BIOS and display it, but both are displaying a blank key. 

I was hoping there was a BIOS setting that had been switched that might have prevented the key from being accessible, but since I restored the BIOS to factory defaults, that's not it, either. 

The computer is out of warranty, and I don't have the receipt from when the device was purchased, so Microsoft and Dell won't help.

Looks like I'm going to need to buy a new Windows license. If Dell just shipped with those stickers with the Windows keys, I'd still be in business. 

11 Legend

 • 

8.5K Posts

 • 

46.4K Points

May 28th, 2024 01:24

Older systems that were allowed free upgrade from Windows 7 COA to Windows 10, they all don't have any Windows license key on motherboards.  The Windows digital license were issued based on hardware ID.

No Events found!

Top