If you use windows 10, you should go to windows update, open hidden update, then use Cypress UCM Client.

@SergS​ thank you! I had this exact problem and your suggestion worked perfectly.

I have the same problem but on windows 11 pro

@Tarvey66​ https://download-drivers.net/cypress-semiconductor-corporation/chipset/cypress-ucm-client-peripheral-driver/acpi-cyp0002

Thankyou very much Cyrus that worked a treat.

@cyrus1961​ 

Thanks so much for the link. Not a Dell system, but a custom build with Asus Prime z590-p. I downloaded all drivers and still couldn't figure this out. 

Appreciated!

@SergS​ I know this is over two years later, but huge thanks

Hi, I had the same problem, i installed the driver "conector USB Cypress (UcmCx)" date of 09/feb/2017

@SergS​  Thank you that worked

@cyrus1961​ Thank you. worked perfect.