AMD Radeon R7 M370 "Windows has stopped this device because it has reported problems (Code 43)"

Thanks for coming back so quickly with your suggestion.

After doing what you said I still have the Intel HD 530 still working correctly with the 26.20.100.8142 driver, and the AMD R7 M370 with the 25.20.14012.0 driver and unfortunately still not working and showing the code 43 error.

I've also now got little yellow warning triangles next to all of 8 the 6820HQ processors in device manager, with the message
"Windows cannot initialize the device driver for this hardware. (Code 37)
Indicates two revision levels are incompatible."

Would just starting over and reinstalling the OS help?

@SLL1976 

It looks like that may be your only option.

Do you have an SSD or an HDD installed???

Are you using AHCI or RAID???

Regards,

U2

@SLL1976 

Go to Windows Update.

Search for new updates.

Do you see a box for "Optional Updates"???

If so click on it and install those updates.

Regards,

U2

I've just run GPU-Z - it can see the card, but reports GPU clock and memory both running at 0Hz. 

It had an option to run a render test on the card, so I tried that. It appeared to render some pretty patterns in a small window, but the card stayed subbornly on 0Hz 

I just tried uninstalling the device in device manager, then scanning for new devices. 

It shows up initially as "Other devices > Video Adapter", then after about a second it shows up as "Display Adapters > AMD Radeon (TM) R7 M370" (no yellow warning triangle - if I'm quick to double click, the details tell me that the device is working correctly), and then after about another second it shows up as "Display Adapters > AMD Radeon (TM) R7 M370" (with the dreaded yellow warning triangle and "Windows has stopped this device...")

If it's initially being seen and identified and running okay (at least for a a second) then maybe it's not the AMD driver? BTW, I don't know about these things - just throwing it out there for consideration...

Yep, it installed a whole bunch of additional updates - but none of which seemed to be anything to do with video/graphics drivers or anything like that (stuff like .NET framework, security update, etc). 

It demanded a restart, and upon shutdown gave me a black screen with the power light still on. I left it like that for over an hour, with no sign of change, so held the power button down to force shutdown and then restarted. It seems to have restarted fine, and the updates have successfully installed, but...

...the graphics card still has the same problem. The installed driver appears to be the latest possible version 27.20.14533.1000 (dated 27 Jan 2021). 

Should I now go back to the start and try what you originally suggested one more time?

I would download and install the driver from AMD's website and give that a try.

Just to come and give feedback for those who contributed... I got there in the end. 

Nothing was working uninstalling/reinstalling drivers, clean windows installs, etc. 

Eventually, in desperation, I flashed the motherboard Bios to the latest version 1.23.3

Then I followed the steps outlined by U2... 

From Device Manager, I uninstalled the R7 M370 video adapter and ticked the box to remove the driver. 

Then I installed the driver for the Intel 530 onboard graphics from the link provided by U2... The installed driver is now 26.20.100.8142

Then I rebooted

Then I installed the AMD driver from the link provided by U2... This actually downloads an AMD program which you run and then installs the driver for you - I picked the recommended one 20.XXXX not the latest 21.XXXX.  The driver installed is now 27.20.14501.18003

Lo and behold - the AMD R7 M370 now appears in Device Manager and is reported to be working correctly. 

Yay - thanks for your help. 

Hi,I see you’re looking for technical assistance. If you require our help, you could initiate a private/direct message with us, and we’d be glad to assist you.