Battery Health Status - Communication Error

Please list Dell model number and version of windows. Example: Dell Inspiron 3543, windows 10

If you don't know, type msinfo32 onto search box, stroll down to System Model, you should see it now.

In meantime, I suspect the battery has failed and need replacement. Just to be sure here, check the status of the AC adapter in BIOS by following the steps below.

Note: If AC adapter isn't detected in BIOS, computer will continue to received power but will not charge battery.

1. Power off system

2. Power on system, quickly start tapping F2 key continuously to get into BIOS menu.

The AC adapter should say it's type. If the adapter says Unknown or None then it's issue with the adapter, DC Jack or mainboard.

By the way, what is the communication error ? Does the error say:

- The battery is not installed. error code  2000-0131

- The battery is reaching the end of its usable life. error code 2000-0132

- The battery cannot provide sufficient power. error code 2000-0133

Any updates Mr Kev? 

Hi there guys, having the same issue. 

battery indicator is flashing with orange light and its been on 42% for 4 hours of charge and still flashing with orange light. 

i did what you suggested by pressing F2. it reads as follows Healthe:Communication Error

AC Adapter = 240W

AND then on the buttom theres a message saying " You can order a battery online by visiting www.dell.com

my laptop is Precision M6800

operating system windows 10 pro

@LSUFAN51  what do you think? battery needs to be changed?

A flashing amber (orange) light usually indicate battery has failed and needs replacement. AC adapter saying it's type(240) indicate nothing is wrong with the adapter or DC Jack. Please reseat battery to make sure battery has indeed failed:

Note: View battery removal in the computer manual to see if you're comfortable reseating battery.

Manuals | Dell US

https://www.dell.com/support/home/us/en/04/Products?app=manuals

1. Power off system. Remove, adapter, battery.

2. Press 'Power On' button for about 15 seconds to release 'Static Flea Power'

3. Replace battery, AC adapter.

Run Dell On-board ePSA diagnostics to check battery health

1. Power on computer, quickly start tapping F12 key continuously until you see Preparing One Time Boot Menu in right corner of screen. In Dell Preboot menu, select Diagnostic. Report back any error code on the battery.

How to Check Battery Health Status on Dell Laptops | Dell US

https://www.dell.com/support/article/en-us/sln143156/how-to-check-battery-health-status-on-dell-laptops?lang=en

SmackzT

Any updates ? You ran Dell Diagnostic to check battery health? You reseated the battery to see if it will make any difference? If yes, and there's no difference, amber light still brinks, remove battery again and run only AC adapter power. Check to see if there's no blinking light?  

Dont replacce battery I just replaced mine Dell tablet and the problem remaining"communication error"

Hi, I just ran the Dell Diagnostic like you said and got the error code 2000-0132. It says my battery is reaching the end of its usable life. Do I just buy a replacement battery? How would I know which one to buy? Thank you in advance!

Yes, you do need a new battery reyesryan723.

The battery specification is in your Dell Product Support Documentation. Just click on the link below and select your Dell model number. After, select Documentation in your Support page and then stroll down to Specification.

I would suggest checking Dell Battery & Adapter in link below to see if  there's a battery in stock.

Battery & Adapter Selector | Dell USA

Or Parts People:

Dell Laptop Parts | Dell Parts | Dell Laptop Repair | Dell Repair (parts-people.com)

Forgot to add link:

The battery specification is in your Dell Product Support Documentation. Just click on the link below and select your Dell model number. After, select Documentation in your Support page and then stroll down to Specification.

Drivers & Downloads | Dell US

@LSUFAN51​ Hi , i do have same problem with error code 000-0131.

my battery is always at 4% that makes me not able to run download bios updates