BIOS Master password reset.

Question

Have contacted Dell Technical Support with Tag Number for a Latitude D531 and obtained the Master Password which I have attempted to enter without success. The laptop boots into the Bios settings by the use of F2. Space down to security and enter. Choose unlock system or Bios password and enter. Enter the Master Password supplied by Dell Technical Support this goes OK (8 digits, case sensitive). Now the email states to press Ctrl+Esc whilst pressing Enter.........at the Ctrl+Esc the screen changes before there is even a chance to press Enter. Can only think that I'm doing something wrong! Have tried different key combinations after typing Master Password and any time Incorrect Password was the result repeated that sequence at least 4 times. Help would be much appreciated, the outcome is to put this old equipment back into local primary school as a stand alone word processor for the Primary 1/2 children, rather than landfill. Best Regards. Brian.

U2CAMEB4ME · Answer

Welcome to the Dell Community @trusty_brian  Have you tried just ctrl and enter??? Best regards, U2

trusty_brian · Answer

Hi U2, Yes, have also tried all combinations I can think of, Thank You for showing an interest to help, Brian.

Master · Answer

have you tried to remove the main battery for 15 minutes, without the charger, hold down the power bottom for 30 seconds, then re-try the password you got from Dell.

There might be a second password for it, there is a site that states they have up to 2 password for each Laptop, talk to them via WPP, this is the link: Dell Bios master password

Latitude

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