2 Posts
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16623
Black screen and keyboard lights up after sleep
I have several Dells, latitude's, vostro's and inspiron's, and there seems to be a common problem with all of them.
That is that from time to time after they go into sleep mode (from closing the lid down), when opening them back up the keyboard lights up but the screen does not come on.
The only way to get past this is to hold down the power button for around 5-10 seconds until the lights go off (not just press it the once quickly), and then press the power button again once the lights are off and then it boots up from fresh.
I have hp's and lenovo laptops also, and non of them have this issue. Is this a dell problem with sleep mode? It's not a constant thing. I would say maybe 1 in every 10 sleeps it does this.
I've seen forums with others having this issue and i wondered if anyone has actually solved the problem and stopped this?
DELL-Nat M
Community Manager
Community Manager
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2.2K Posts
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April 23rd, 2024 15:43
Here are some steps you can try to make sure your laptop wakes up properly after Sleep mode:
Update Drivers and BIOS: Outdated drivers or BIOS firmware can sometimes cause sleep mode issues. Ensure that you have the latest drivers and BIOS updates installed for your Dell laptops. You can usually find these updates on Dell's support website.
Adjust Power Settings: Sometimes, power settings can cause problems with sleep mode. Try adjusting the power settings in the Control Panel to see if it makes a difference as per the video below:
Disable Fast Startup: Fast Startup is a feature in Windows that can cause issues with sleep mode on some systems. Try disabling Fast Startup to see if it resolves the problem. You can do this by going to Control Panel > Power Options > Choose what the power buttons do, then uncheck the box next to "Turn on fast startup (recommended)".
Check for Background Processes: Sometimes, background processes or applications can interfere with sleep mode. Make sure that no unnecessary programs are running in the background before putting the laptop to sleep.
Reset Power Management Settings: You can try resetting the power management settings to their default values to see if that helps. You can do this by opening an elevated Command Prompt and running the following commands: powercfg -restoredefaultschemes
Contact Dell Support: If you still need assistance, please contact support by clicking the ‘Get Help Now’ button located at the bottom right corner of the page. The button is marked with a help icon for easy recognition as per the picture below:
Additional Video:
(edited)
vishvajitd
278 Posts
0
February 6th, 2023 23:00
This issue with Dell laptops not waking up from sleep mode is a known problem and can have several potential causes such as outdated drivers, power settings, or hardware issues. To resolve the issue, you can try updating your drivers, adjusting the power settings, or performing a diagnostic test on your laptop. If the issue persists, it is recommended to contact Dell support for further assistance.
GauravSyst
1 Rookie
1 Rookie
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109 Posts
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February 7th, 2023 00:00
Well you can try the following
user_ca8683
1 Message
0
August 21st, 2023 15:04
I'm having the same issue with a Lattitude 5420. Keyboard lights up but will not post of the screen. Also I can hold the power button for 5-10 seconds and the keyboard lights will go off. But the machine will not Boot..
AAAAA222
2 Posts
0
September 14th, 2023 21:03
Me too, hybrid sleep fixed the issue but I cant turn it on because I need hyper v
russbrown445@gmail.com
1 Message
0
September 19th, 2023 00:12
I can’t get it booted up…screen stays black
EmIras
2 Posts
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October 15th, 2023 12:58
@russbrown445@gmail.com
Hi
Any issue as I m having the sale problem with my DELL Precision 5560?
Best regards
ThierrykT
1 Message
0
October 16th, 2023 09:10
Hi ,
me too several latitude 3540
Best regards
ivannikolov83
1 Message
1
November 6th, 2023 16:58
xps 13 plus - same deal. I open it to do some quick check and it needs 2 minutes to wake up.
zumi_santiago
1 Message
0
March 16th, 2024 09:05
I have the same issue with my Latitude E6440. I gave up yesterday rebooting it so i just closed it and slept. went to school today and only opened my Dell Latitude 4pm and fortunately, it is back to its normal screen. Guess it just needed to rest for a long period lol