10 Elder

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30.7K Posts

March 17th, 2025 16:55

System model?  Operating system?  If the system is more than a year old, has it had internal cleaning and maintenance?

1 Rookie

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5 Posts

March 17th, 2025 16:58

@ejn63​ The computer is not a year old. I have been having this problem since I received new. The problems have gotten worse as time goes by.

1 Rookie

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5 Posts

March 17th, 2025 17:03

OS Name Microsoft Windows 11 Pro
Version 10.0.26100 Build 26100
Other OS Description  Not Available
OS Manufacturer Microsoft Corporation
System Name MARK_8-5-2024
System Manufacturer Dell Inc.
System Model Latitude 7650
System Type x64-based PC
System SKU 0CC4
Processor Intel(R) Core(TM) Ultra 7 165U, 2100 Mhz, 12 Core(s), 14 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.11.1, 12/23/2024
SMBIOS Version 3.6

Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.1 GB
Available Physical Memory 16.4 GB
Total Virtual Memory 33.1 GB
Available Virtual Memory 15.9 GB

10 Elder

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30.7K Posts

March 17th, 2025 17:16

You may want to  start with a firmware update - there is a newer version than you have.

https://www.dell.com/support/product-details/en-us/product/latitude-16-7650-laptop/drivers

1 Rookie

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5 Posts

March 17th, 2025 17:25

Apologizes, but I have opened the link you gave me but I am not finding a way to update the firewall.  

10 Elder

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30.7K Posts

March 17th, 2025 17:28

You shouldn't see a firewall update unless your system has one.  If it does, you'll need to consult the documentation for the firewall.  Click on Find Drivers, and then BIOS update.  

1 Rookie

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5 Posts

March 17th, 2025 17:44

Am I still live or have I been dropped?

2 Intern

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258 Posts

March 19th, 2025 14:52

@longbeachdmh​ 

download this BIOS file from DELL Support page.
Run the downloaded file as admin.
Load the main battery and unplug the charger. Check the performance. If it works fine, the charger or the charging plug from the laptop will be faulty.
If you still face the same probs, ask Dell for SSD and RAM replacement.

2 Intern

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258 Posts

March 19th, 2025 14:54

@ejn63​ 

I think, that @longbeachdmh means FIRMWARE and not FIREWALL (sorry for the Caps!)

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