Computer becomes unuseable

Question

COMPUTER ISSUES

I’m experiencing recurring performance issues:

- Programs are slow loading

- Mouse movement becomes jerky, eventually becomes unusable.

- When a dialogue box opens the box is often empty/blank or loads after long wait, sometimes never.

- Computer often locks up.

- In order to keep it from locking up I have to reboot frequently

- The computer often freezes for a few minutes sometimes longer.

- Mouse sticks on and drags things around and launches things by just moving the cursor over it.

ejn63 · Answer

System model?  Operating system?  If the system is more than a year old, has it had internal cleaning and maintenance?

longbeachdmh · Answer

@ejn63​ The computer is not a year old. I have been having this problem since I received new. The problems have gotten worse as time goes by.

longbeachdmh · Answer

OS Name Microsoft Windows 11 ProVersion 10.0.26100 Build 26100Other OS Description  Not AvailableOS Manufacturer Microsoft CorporationSystem Name MARK_8-5-2024System Manufacturer Dell Inc.System Model Latitude 7650System Type x64-based PCSystem SKU 0CC4Processor Intel(R) Core(TM) Ultra 7 165U, 2100 Mhz, 12 Core(s), 14 Logical Processor(s)BIOS Version/Date Dell Inc. 1.11.1, 12/23/2024SMBIOS Version 3.6 Installed Physical Memory (RAM) 32.0 GBTotal Physical Memory 31.1 GBAvailable Physical Memory 16.4 GBTotal Virtual Memory 33.1 GBAvailable Virtual Memory 15.9 GB

ejn63 · Answer

You may want to  start with a firmware update - there is a newer version than you have. https://www.dell.com/support/product-details/en-us/product/latitude-16-7650-laptop/drivers

longbeachdmh · Answer

Apologizes, but I have opened the link you gave me but I am not finding a way to update the firewall.

ejn63 · Answer

You shouldn't see a firewall update unless your system has one.  If it does, you'll need to consult the documentation for the firewall.  Click on Find Drivers, and then BIOS update.

longbeachdmh · Answer

Am I still live or have I been dropped?

petermuss · Answer

@longbeachdmh​ download this BIOS file from DELL Support page.Run the downloaded file as admin.Load the main battery and unplug the charger. Check the performance. If it works fine, the charger or the charging plug from the laptop will be faulty.If you still face the same probs, ask Dell for SSD and RAM replacement.

petermuss · Answer

@ejn63​ I think, that @longbeachdmh means FIRMWARE and not FIREWALL (sorry for the Caps!)

Latitude

Computer becomes unuseable

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