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2 Posts

1932

July 23rd, 2019 18:00

Dell e6420 stuck on splash screen

Hi My laptop doesn't load anything it gets stuck on Dell logo. I tried cpu, memory and hard drive and all works fine. If I try to get into bios or diagnostic boot or f12 menu it gets stuck in splash screen screen saing that its loading it. Tried reseting cmos and nothing. Also the fans ramp up. Dont know what to do

2 Intern

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309 Posts

July 25th, 2019 02:00

Hi aalopz, The issue seems to be with the motherboard as all the possible suspected components are swapped and reseated. You can carry the system to any nearest Dell authorized service center and have it diagnosed.

6 Operator

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5.6K Posts

July 23rd, 2019 19:00

Your post makes no sense.

If laptop is stuck on splash screen how do you know that any of the hardware "all works fine"?????

 

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2 Posts

July 23rd, 2019 21:00

I tried it on another laptop. 

6 Operator

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5.6K Posts

July 24th, 2019 13:00

then that points to motherboard

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