Unsolved
1 Rookie
•
3 Posts
0
17
Dell Latitude 3420 Will Only Charge at Certain Angle
Hi. I have a Dell Latitude 3420 for 18 months. The charger, for approximately a month now, will not charge the laptop, unless the charger is placed/held at a specific angle (normally at a tight strained angle), it is getting worse as time goes on.
It is not a charger issue as the charger charges other Dell laptops. My wifi will also sometimes randomly switch off and will not come back on unless I restart the laptop, but I do not know if this is related. This is not my main priority at the moment. The problem persists with other Dell chargers.
I called warranty and they said it will require an out of warranty repair, needing a whole motherboard replacement, but a repair shop I contacted said the issue is a simple fix and will only require a replacement charger port for 1/10th of the price Dell said it would cost. I am based in UK if this makes a difference.
Can anyone advise?
Chino de Oro
5 Practitioner
5 Practitioner
•
5K Posts
0
May 13th, 2024 17:08
It's obviously that a low cost charger port repair should be attempted first. You can probably DIY with proper reference. Here is the part you may need https://www.ebay.co.uk/sch/i.html?_from=R40&_trksid=p4432023.m570.l1313&_nkw=0HJW4D&_sacat=0
Replacement process https://www.youtube.com/watch?v=beesIVgjNT8
HelpMePleaseDell
1 Rookie
1 Rookie
•
3 Posts
0
May 13th, 2024 21:42
@Chino de Oro Thank you. Would this void the warranty, and why would Dell state the whole motherboard needs to be replaced if it is such a simple issue to fix? I imagine this is a very common issue, as I had the issue happen with a HP laptop many yeas ago.
(edited)
Chino de Oro
5 Practitioner
5 Practitioner
•
5K Posts
0
May 13th, 2024 22:15
The diagnostic of charging port from the repair shop was followed by your description and symptom. My comment was responded to your query to select the repair which will benefit to you.
While over the phone, nothing can be definitive. Without an actual evident of a failed component, Dell support techs with parts at their proposal would go for the pre-emptive repair. A coverall diagnostic for a motherboard, which contains all the components should and would likely to resolve the issue.
If your system is under warranty, let Dell repair it for you. I think it's better than repair by yourself. Although the repair should not void the warranty. But, if you damage something in the process, that will not be covered.