Dell Latitude 7490 touch pad lower button not working

Question

Dear All,

I have a question, my user using Dell Latitude 7490 the issue type is the touchpad lower-key does not work, but the upper key it's working.

Troubleshooting steps as below
1) Update touchpad driver, encounter error, said the latest driver is unsupported the product.
2) Change the Dell touchpad setting, set as default, but still the same.

Your kind advice will be much appreciated.
Thanks.
SK

AlbertDog · Accepted Answer

I would also like the answer to the problem.

DELL-Cares · Answer

Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.

jjkass · Answer

Can you please let me know the solution, I have the same problem.

Grind M · Answer

I would be interested in this solution also I have a user with the same issue

tdmcpeck · Answer

I would really like to know the answer, why has it not been posted?   Thanks!

shafi_m · Answer

I am having the same problem. please help me with a solution.

toons4067 · Answer

Hello, I have the same problem.  Can I get some help too.

GWE4 · Answer

If the answer is in this thread, then I do not see it. I have the same problem and would really appreciate some help. Thank you.

tf007 · Answer

7000 people have viewed this problem/issue.  Most appear to have deleted drivers, re-installed drivers, updated Bios, Update i2c Intel drivers, deleted ALPS drivers, re-installed Dell Touchpad drivers, etc.  On Windows 10.  Dell doesn't have appear to have an answer.   Really Sad that 7000 users can report/see this issue and not have a proper response from Dell.   The Accepted Answer appears to be that Dell doesn't support their products.  Very sad.  I have this exact issue on 12 different Dell 7490's . No support whatsoever

Ak240 · Answer

same issue, not a solution so far.

BLurrr · Answer

Me too...,.Dell won't talk cause warranty expired....they want $$$ to order to proceed for service!!!

DinAustin · Answer

I'm having the exact same issue that just started today. I have had my Dell 7490 for at least 12 months. Bought it refurbished. Runs Windows 10. Left bottom touchpad button stopped working suddenly tonight. Rest of touchpad, right click button button and the two top buttons above the touchpad are working. There are no drivers that need to be updated based on a Device Manager scan.

I'm going to try the following replacement of the bottom two touch-pad buttons and see if that works (based on this video): https://www.youtube.com/watch?v=wJivp6nvbrM. Will report back once I've had a chance to do that. My suspicion is that the button/contact has gone bad and needs to be replaced. If it were a software issue, I think the other buttons and/or touchpad in general would not be working.

GoldenRiver · Answer

@AlbertDog​ Where is the solution?

lenstewart · Answer

Lost left button about 4 months ago. Lost right button today. If this many people have this problem, it's not a bug. It's a feature. Sadly

jrifkin · Answer

Same here. I received a refurbished Dell Latitude 7490 about a week ago. From the beginning the lower mouse buttons were inoperable.

I'd try replacing the touchpad, but if the problem is this widespread, maybe that won't be a solution?

Latitude

Dell Latitude 7490 touch pad lower button not working

Was this post helpful?