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8 Posts

4896

July 2nd, 2020 11:00

E6440, AMD 8690M AMD driver installation failure

Ok, so I have been going back and forth with this 2015 laptop (warranty expired on February 6, 2018) for days trying to get the AMD 8690M chip in this motherboard to actually come up in Device Manager, but have had no such luck. 

I have gone through the Dell Support Page and entered my Service Tag and downloaded the most up to date drivers individually from the list of 22 updates.




1. Intel HD Graphics 4000, 5000, 500, and P500 series Driver - Version: 20.19.15.5063, A10 Last Updated: Sept 13, 2019

2. AMD Radeon HD 8690M Graphics Driver - Version: 15.201.1101, A01 Last Updated: Oct. 20, 2015

I specifically followed the instructions stating to install the Intel Graphics Drivers first. Rebooted the computer. I double check inside of Device Manager and under Display Adapters there is only the Intel HD Graphics 4600 being shown. Below is a Screenshot of the properties. 

Screenshot of Inter Graphics Properties inside of Device ManagerScreenshot of Inter Graphics Properties inside of Device Manager

I then continue to go and install the AMD Drivers, but it fails saying:

Screenshot of first popup boxScreenshot of first popup box

I click ok and then I end off with:

AMD Catalyst Install Failure 2.png

After which I have no recourse but to just click Finish. Exactly what am I doing wrong here? Any insight would be greatly appreciated.

8 Posts

July 2nd, 2020 13:00

Just an update I have completely exhausted all Windows Updates, I've downloaded the Intel Driver & Support Assistant. Before those two, I did the Dell Support Assist first and downloaded and installed all updates. The Intel one had only 1 update for the Intel Rapid Storage and further digging in it recognizes that the graphics drivers and some of the other are Dell specific so it says it won't touch them. It says it would need to have those Dell specific ones replaced with generic ones in order to start updating. 

I tried going to AMDs website and tried running a few different things like detecting my Radeon GPU and it doesn't find anything. Tried the Adrenaline 2020 Software and it says:

adrenaline software 2020.png

Oh and yes I'm on the latest A24 BIOS before anyone tells me that I have to update to that.




4 Operator

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20.1K Posts

July 2nd, 2020 13:00

The driver to install first is not the graphics driver. It is the chipset drivers. That allows all the other drivers to be recognized and installed. directions--

https://www.dell.com/support/article/en-us/sln148687/how-to-install-dell-drivers-in-the-correct-order?lang=en

You do not want the updated drivers on the dell page. Laptop drivers rarely get updated. You want to install the original drivers that came with the computer when new. The motherboard has not changed so you need the original drivers. Only Dell drivers should be installed, not any from the other manufacturers. Dell customizes all the drivers for your exact motherboard.

8 Posts

July 2nd, 2020 14:00

Ok, I will see what I can do to try that. I might just have to wipe windows entirely and try the chipset drivers first. Removing all the updates I've gone through would be too much of a pain to pick through 1 by 1.

Am I correct in interpreting that your saying I need to find the original drivers that shipped with the laptop and not installing Dell's own updated drivers? I'm sorry, but that makes absolutely no sense. How would I even begin to find all the different version numbers of each individual driver that shipped with this laptop back in 2015? That sounds completely ridiculous

I'll try the chipset drivers, but the reason I did the Graphics Drivers first was because on Dell's Support Website it specifically tells you to as evidenced below:



dell website driver info.png

8 Posts

July 3rd, 2020 07:00

Well I am starting to think that maybe my AMD 8690M dGPU is dead because I completely wiped Windows 10 and reinstalled with no luck as to it showing up in device manager. All I still see is:

device manager only Intel Graphics.png

I even carefully tried to not install anything else before the Chipset drivers which I used these below directly from Dell Support Page

Intel chipset Drivers.png

I'm going to try a complete wipe once more and to get straight to this driver before Windows has a chance to load anything of its own, but it seems Windows 10 version 2004 brings all of the drivers quite quickly about 1 version behind the current latest. I don't have older versions of windows like 1909 or 1807 to try, but I don't think that is the issue because I could swear I used to the see the 8690M chip showing up in HWMonitor before in windows, but now I really don't see it coming up.

Is it possible I burned it up somehow? Like it died to heat? I only ask because the fan was blowing out some pretty hot air at one point, but I've never seen the CPU go above 74C. If anyone is knowledgeable enough to run me though I'd be willing to use a multimeter to try testing some components on the motherboard. I just really want to know if it is,in fact, dead. 

10 Elder

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30.2K Posts

July 3rd, 2020 08:00

Has the system ever recognized an AMD GPU, or is this the first time you're installing drivers for it?  Bear in mind the AMD GPU was optional on these models, and the vast majority of them shipped with only Intel GPUs.

 

8 Posts

July 3rd, 2020 08:00

Yes it did. I specifically bought this laptop for this dGPU option. I can probably take a picture of the chip inside later today. Currently, I am unable to remove the heatsink to take a picture of it. Also, don't have my thermal paste on me to reapply once I do remove and take picture of it. 

8 Posts

July 3rd, 2020 08:00

Wish I could edit some posts to provide updates rather than just constantly replying, but I did the complete wipe once more and immediately when the installation was over and it says, "Welcome to Windows 10" within the Microsoft Edge browser. I went immediately through said Edge browser since it was already open to the Dell Support Page, put in my service tag, and I have to uncheck the "Show Drivers for Service Tag: XXXXXX" so that the Intel Chipset Drivers from the screenshot in the post just above this one shows up within the list. I proceeded to install those Chipset Drivers and then restarted. So far nothing has come up or changed. 

I have run sfc /scannow through Command Prompt while running cmd as an administrator and it reported, "Windows Resource Protection did not find any integrity violations."

I have not initiated Windows Update or anything else that I have done in previous posts yet and will wait for someone to reply from here. So, just to reinterate, I'm now on a complete fresh install of Windows 10 Pro 64-Bit Version 2004. Nothing has been run in terms of updates except for the Intel Chipset Driver. 

8 Posts

July 3rd, 2020 09:00

Here we go. I took a pic of the dGPU right before installing the heatsink with some fresh Thermal Grizzly Kryonaut thermal paste.

AMD 8690M pic.jpg

 

8 Posts

July 3rd, 2020 15:00

So, I've tried everything I could think of and tried everything a few others have suggested and nothing has worked. I'll keep this updated as I start taking things apart to see what went wrong. I also have another upgrade that just came in for this thing. A new CPU that should be double what the current i7-4610M is capable of so can't wait to play with that.

Overall, just a real shame that I know for a fact the AMD was showing up earlier this week and out of nowhere it just decides day before yesterday to just pull a Houdini and disappear completely.

Last things I tried was wipe the windows OS again and then downgrade the BIOS from A24 to A13 to see if it was a BIOS problem and again tried just installing the chipset drivers. Nothing. Went back to A24 BIOS. Nothing. Used Dell Support Assist software and only did all the rest of the chipset ones like Intel Management Interface and a few others. Still Nothing. Finally just checked off all the others and brought everything current. Nothing. Downloaded Intel's Driver Support program and it found 1 update for the Rapid Storage and did that. Did all Windows Updates. Literally everything says it is as far as it can go in terms of being updated. Big Fat Nothing.

The AMD 8690M dGPU has just teleported out of my computer. Thanks to the two that even replied. Sorry I sounded a bit testy with the first responder I've just been racking my brain trying things and I'm losing my pinata lol. Anyways kudos you you both.

1 Message

July 25th, 2020 12:00

(Might be duplicate post, I had to login after and it blanked my origional post). 

I had very similar issue this week with E6440 w/ AMD GPU that I got refurbished. 
During setup anytime any driver/software tried to access the AMD GPU the entire system would freeze.  
Ended up reinstalling twice. 
Here is what finally worked for me:   

1st reset Bios to Defaults. Possible bios update disabled GPU or something wierd. 
Download all Dell Drivers to USB
Download latest AMD Driver for this card. (Adrenalin May 2020 edition) 
Reinstall Windows 10 from scratch: Do NOT CONNECT TO INTERNET. Not until the last step.  
Install each of these drivers/software and REBOOT after each one.  (I'm not 100% certain of order)
Intel Chipset
Dell Power Manager
Intel HD Graphics Driver
Card Reader
Audio Driver
AMD Driver (From AMD Website)
If that all works go ahead and connect to internet and do Windows updates. I rebooted after every couple updates even though it wanted to do a bunch of them all at once.  

Good Luck!

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