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April 12th, 2018 13:00

E7250 want power on

Hi, I have Dell E7250 and I updated my bios system .When I successfully updated my bios I power on my laptop and after 3 min it powered off and now want power on with charger or even with battery .My laptop completely not charging and any no lights blinking on it .I disassemble it and took voltage on power jack and saw that there is 19.6v in 2 little holes and in the others no voltage on the white part that connects dc power jack with the motherboard .Is it dc power jack problem or not? Sorry for my english.

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April 13th, 2018 05:00

Hi alexaskis,

Thanks for posting.  Apologies that your system is not performing as expected.

Unfortunately from what you've described, it sounds like the motherboard may have failed.

If you are still under warranty, please contact Tech Support for additional troubleshooting.  You can contact Tech Support at 1-800-624-9896  or 1-800-288-4410, or you can initiate a chat session http://dell.to/2v4snVm

If your warranty has expired, contact the out of warranty repair department at 1-800-288-4410.

Here is information from the Dell knowledge base you may find helpful:

Dell PC does not turn on or boot into Windows

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January 4th, 2019 14:00

I found just the same problem in my E7250 just after update the BIOS to version A20. The laptop was not receiving any power, even the white light in the charger stood off when it was connected (it seemed to have a short circuit inside). As the warranty period is expected and I live in a small village in Europe, I sent the laptop to a local technical support. They told me a condenser was burned and they replaced it. However the problem repeated (the same condenser failed) one week later. I did not have any problem with the laptop for 3 years and reading the problem described above I wonder if there is some relation between the condenser break (which causes the power problem) and the BIOS A20 upgrade. I would appreciate any information about this matter. Thanks in advance. Best regards.

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March 24th, 2019 23:00

I Had the same issue now with Three E7250 Laptops (out of warranty) in two days, on the first one i have replaced the motherboard and in less than 5 min of working fine it stopped. another model was stocked I opened it with new power adapter, it booted into windows and then the same thing happened. I'm starting to question if Dell somehow intentionally design these laptop to fail after life span, or something else is going on!!!

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April 22nd, 2020 03:00

I have an E7250 under use of my daughter who plays games on it. After working for couple of months it won't come on charging. After changing adapter I checked dc socket and found the two black wires on it were burnt at the contacts to the board. I replaced dc socket and it resolved the issue.

Now again after 2 months same problem is arising and when I checked the dc socket, I found the same 2 black wires at connecting socket going black, that is due to over heating. 

This seems to be a design flaw, where these wires are over heating under stress and consequently failing.

The dc socket component should have been designed to cater to the maximum power requirement under stress and should not get burnt which is a safety issue as well. 

Lastly Dell should give complimentary dc sockets to every customer who purchased model E7250 as a good will gesture to retain its customers. 

Incidently I also have an HP 2560p with no such issues. 

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