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July 8th, 2026 19:10
Hard drive keys
After turning off the admin password in the bios of my dell 3190 2in 1 laptop. Than it's asking me for a hard drive password which I never added or activated. I tried getting a key online for the error code which eventually erased everything from the hard drive. I am confused now cuz I can't use the computer .and sometimes it says no boot device found. What do I do? Can I install a new operating system?
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ejn63
12 Elder
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31.2K Posts
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July 8th, 2026 19:22
It sounds like the drive (it's a solid state drive) has failed. There are two versions of this model - one has an embedded SSD or eMMC drive, and the tother has a conventional M.2 (replaceable) hard drive. If you have the 64G version, it's eMMC and the system board will need to be replaced.
If you have a larger capacity drive, it can be separately replaced with an M.2 SATA drive.
anne_droid
5 Journeyman
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1.9K Posts
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July 8th, 2026 22:30
Hi
I would boot Linux mint live and, try and mount the drive and use testdisk to recover things I valued.
https://www.cgsecurity.org/wiki/TestDisk