HDD Password Help

Question

I recently purchased a used Latitude E6510. On boot Dell Secure Manager pops up asking for a password. I don't know who the previous owner is as I bought it at a local pawn shop and you already know they won't give out the previous owners info so I called Dell Support and they gave me a Master Password. It didn't work. Is there any way to wipe the HDD password from the drive without having to use the services of an outside source?

ejn63 · Accepted Answer

Since you've called Dell and said the password they gave you doesn't work, replace the system board.

ejn63 · Answer

No - and even if you could get the master unlock from Dell, you'd still be faced with replacing the drive (unlocking the system does not unlock the drive). Return the system to the shop for a refund.

speedstep · Answer

Dell would not have given you a bios hard drive locked recovery password without proof of ownership. Changing hard drive won't work either because a new blank hard drive will be pass-worded and rendered useless if installed.

DELL SECURITY MANAGER

allanj79 · Answer

That's what the Dell rep said I would have to do if the password he provided me didn't work. I greatly appreciate your input on this!

allanj79 · Answer

I bought it for $25 'as is' because it was locked. Shops around Tampa liquidate their inventory on a regular basis and when I found this E6510 and looked up the specs I decided it would be ideal for what I needed a laptop for.

allanj79 · Answer

I did swap the HDD with a 1TB HGST Drive and loaded Win7 Pro SP1 on it. Laptop boots every time with no issue. But I still have an admin password that I need to get around so I can update the BIOS and change a few of the settings

Latitude

HDD Password Help

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