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1 Rookie
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1 Message
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May 23rd, 2024 06:54
Intel AX201NGW bluetooth not detected
Hi,
I got my dell latitude 5420 with an AX201 card pre-installed, the intel Wi-Fi 6 AX201 160MHz driver in the device manager is detected but for some reasons its Bluetooth driver is missing.
Things that I have done:
- I already installed its driver package Intel® Wireless Bluetooth® Package version 23.50.0 for AX201,
- Tried Intel® Driver & Support Assistant,
- Installed fresh win 11 OS and update all windows updates
- Setting the Bluetooth startup type to automatic in Services
- Run Intel® SSU (attached bellow) Intel® SSU
Do you know this problem ? Have you heard about it previously ? Can you, please, try to help to solve ? I've tried solving this on my own for months and have no luck
Thank you so much for your attention.
Best Regards
I got my dell latitude 5420 with an AX201 card pre-installed, the intel Wi-Fi 6 AX201 160MHz driver in the device manager is detected but for some reasons its Bluetooth driver is missing.
Things that I have done:
- I already installed its driver package Intel® Wireless Bluetooth® Package version 23.50.0 for AX201,
- Tried Intel® Driver & Support Assistant,
- Installed fresh win 11 OS and update all windows updates
- Setting the Bluetooth startup type to automatic in Services
- Run Intel® SSU (attached bellow) Intel® SSU
Do you know this problem ? Have you heard about it previously ? Can you, please, try to help to solve ? I've tried solving this on my own for months and have no luck
Thank you so much for your attention.
Best Regards
petermuss
2 Intern
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246 Posts
0
May 24th, 2024 08:59
Hello, press F2 at DELL Splash screen to enter BIOS. Activate Bluetooth in BIOS settings, save and reboot.
Use DELL driver cab for your machine to get all relevant driver and/or use DELL Command | Update to get the latest driver for your machine.
HTH
Peter