Issues with new Dell Command Update 5.5 locking computers at noon

I have problems with an XPS 9520 that hangs / crashes with a blue/green screen running Windows 11 since the Dell Command Update 5.5 and Dell Core Services was installed, always happens a few minutes after startup and login. Green screen only says "Critical Process Died 0xEF" and hangs at 0% while the laptop gets really hot with fans running. When uninstalling Dell Command Update 5.5 and the Dell Core Services it works again. This also started sometime around mid July after some update was installed but it seems I cannot uninstall updates to get it back working with the DCU 5.5 installed. 

I'm hoping that this gets fixed in 5.6 or a bios update or something.  I dealt with support and nothing they asked to do helped.  Flat out said it was our issue, not their issue (OS, drivers etc).  Had me download a Dell Windows 11 vanilla image and install.  Did the same thing.   I have to put in GPO ADMX policy to prevent program updates and reinstall 5.4 on everyone to stop it from going to 5.5 as nothing works.   This is not a good update.  There are no good solutions right now.

I sent them logs and they identified issue, new version will be available in december

@Michal K.​ I had sent them logs too, they couldn't figure it out.  Glad they were able to figure it out with yours.  Did they specify what the issue was on?  When December update comes out I will keep our block in place and test with only a couple systems as it was crippling for us.

@mrphillips​ They did not tell me what the problem was, i sent them logs from dell collector and from procmon. I saw that around 12:00 the dell app accessed registry and checked every device from device manager and maybe disconnected some for a second and that caused our smart cards to unplug/plug

I had the same problem and I solved it by ,right after login start services.msc and disable the Dell  command update service (or similar) . By default it is set on automatic start (delayed) and put the service  on disable.

Since it will not start you will have time to uninstall the Dell command line software. Solved . 

Please can you check if there is high RAM usage, caused by the ServiceShell.exe part of the DELL Support Assistant..?
This may needs an update. I see configs where up to 10GB RAM are eaten up by this exe.
I also got it caught with 8.5GB RAM eaten up on my machine.

@JohanD​ Disabling or uninstalling dell update is not solution for us, we need it working

@JohanD​ I had gone through something similar when I first posted this to get all systems fully removed of 5.5.  We extensively use Command Update in our environment for system management of drivers.  As I said in a previous post, I then blocked program updates via the Dell ADMX group policy.  I have been working just fine since the removal of 5.5 and pushing out 5.4 again to all systems with the policy block.  Since we actively use DCU we cannot have it disabled.  I hope that the new update in December fixes the issue but I won't be taking changes and will only be running it on a couple systems in different environments for at least a month before I even consider removing the policy block.  I think Dell may be trying to make a central managed admin console or something as this appears to be where things are going with the most recent update which I wouldn't object to as long as it worked.

The problem re-appeared even with 5.5 removed. 
It was probably caused by 5.5. not correctly updating the "Intel-Innovation-Platform-Framework-and-Provider" because we saw a lot of errors in event viewer  like this :

ESIF(2.2.10205.3620) TYPE: ERROR MODULE: IPF TIME 114440 ms

DPTF Build Version:  9.0.11703.48565
DPTF Build Date:  Jul 29 2024 14:19:56
Source File:  C:\jenkins\workspace\dptf\Src\DPTF\Sources\Manager\WorkItem.cpp @ line 204
Executing Function:  WorkItem::writeWorkItemErrorMessagePolicy
Message:  Unhandled exception caught during execution of work item
Framework Event:  DptfAppBroadcastUnprivileged [116]
Policy:  Energy Performance Optimizer Policy [2]
Exception Function:  Policy::executeApplicationOptimizerBroadcastReceived
Exception Text:  
The feature is not implemented.

After manually updating the "Intel-Innovation-Platform-Framework-and-Provider" it seems to work fine again.

@JohanD​ Those were all exact errors.  Removing 5.5 and all the other stuff 5.5 installed and putting 5.4 back on made it usable.  All drivers and intel framework items were all updates during dell troubleshooting back when it started.  Made no difference.  I await the official "fix" to read about that apparently is coming with December update.

I am having the issue wiht ServiceShell.exe using up all avaiable memory.  I have turned off the service and now I can run my system.

version 5.6.0 is out, we will start testing it now

Interesting.  I will have to test it out next week.  I don't have time this week.  The known issues still show everything that is the exact same as what 5.5 was and it doesn't show anything that was fixed.  I wish they would show that

@Mark_Moore​ 

Thanks for posting this.Confirming our experience -  We have been struggling with Memory use slowly maxing out over 3-5 days on ONLY a clients 8 new-ish Dell Inc., Latitude 5440 laptop. Pulling hair crazy. Triaging autostart services finally narrowed it down to ServiceShell.exe hogging GB.  Dell support only does a blanket kill of all non MS services - issues stopped - and is calling it "problem solved"